Independent Living Team Leader
£33,740.44
Milton Keynes
Permanent,Full Time
Our client's goal is to help people live safe, independent and fulfilling lives in their own homes – as their Independent Living Team Leader for Visiting Services, you’ll play a key role in making that happen.
Leading a dedicated team of advisors, you’ll ensure their customers receive outstanding support through welfare checks, housing-related services and advocacy that empowers their independence. This is a rewarding opportunity to make a real difference every day while shaping and supporting a passionate team.
Salary: £33,740 per year
Contract: Permanent, full time
Your week: 36.25 hours (Monday to Friday 8.45am – 5pm)
Location: Hybrid, with a weekly presence in their Milton Keynes office.
Snapshot of your role
Welcome new customers, helping them settle in and understand the support available.
Respond to customer concerns and support Advisors with issues like ASB, neighbour disputes, and rent arrears.
Support customers with property repairs, escalating issues when needed.
Carry out and review risk assessments, raise safeguarding referrals, and monitor cases.
Maintain accurate customer records, updating quarterly and keeping clear notes of interactions.
Ensure customer engagement through forums, coffee mornings, and activities, signposting to other services.
Oversee scheme audits, maintain Health and Safety standards, and monitor presentation, cleanliness, and supplies.
Recruit, manage, and develop Life24 Advisors through 1:1s, training, and ongoing support.
Monitor alarm equipment, arranging repairs, replacements, and escalating unresolved faults.
Collaborate with colleagues on budgets, training, grant funding, and measuring service performance.
Your toolkit for success
Experience using computer systems, smartphones, tablets, and MS Office (Word, Excel, Outlook, OneDrive)
Proficient in Teams, including chat, meetings, collaboration, and screen sharing.
Experience working independently and as part of a team.
Ability to plan and manage workload with minimal supervision.
Experience in a customer-facing environment and strong administrative skills.
Flexible and adaptable to change.
Excellent listening, problem-solving, and communication skills.
Understanding of GDPR and customer confidentiality.
A full UK driving licence is essential for this role.
DBS clearance is required for this role.
Please read the attached Job Description before applying so you get the full scope of the role.
Why join them?
There are loads of things that make them a great place to be - every colleague has the chance to grow with them, make a real difference to their customers lives and ultimately be the most authentic version of themselves.
28 days annual leave (plus bank holidays)
Enhanced maternity, paternity, and adoption leave
Paid qualifications and professional subscriptions
Pension contribution up to 10%
Health and wellbeing support
Carers leave
Cycle to work scheme
Electric car lease scheme
Paid fertility and maternity leave
Financial Wellbeing support
Free flu jabs
Life assurance
Grow with them
Your development matters to them. With tailored training programs, ongoing feedback, and career progression pathways, thuy support you to advance as far as you want to go.
Make a real impact
Their mission is rooted in service and community. Your work will contribute directly to improving the lives of people in the communities they serve.
Environmental and social impact
They’re dedicated to sustainability and social responsibility, taking real steps to protect their planet and foster inclusivity.
Their values
They’re committed to inclusivity, respect, and integrity. They encourage all of their colleagues to embody these values, working together to create a positive, empowering environment.
Important - They do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.
Closing: 14 September
Phone screening: 18 September
Interviews: 22 September
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