We are looking for an experienced and motivated ITSM Service Lead to join our team. This role is ideal for someone who is passionate about delivering high-quality IT services, driving continuous improvement, and working collaboratively in agile environments. You will be responsible for the performance, delivery, and ongoing enhancement of IT services across the organisation. You will act as a key link between technical teams and business stakeholders, ensuring services meet agreed standards and support business objectives. Lead the end-to-end delivery of IT services and platforms within a designated tribe. Monitor service health and identify opportunities for improvement. Ensure services meet performance, availability, and quality targets, including cyber-specific measures. Lead ITSM processes such as Incident, Problem, Change, and Knowledge Management. Collaborate with stakeholders to align services with business needs and contractual obligations. Participate in Agile ceremonies and promote agile ways of working. Work with tooling teams to optimise ITSM platforms and identify opportunities for automation and self-service. Proven experience in IT Service Management, ideally in a lead or senior role. Strong understanding of ITIL principles and service lifecycle management. Experience working in Agile environments (e.g., Scrum, Kanban). Proficiency with ITSM tools and platforms such as HaloITSM and Splunk. Strong communication, stakeholder engagement, and analytical skills. ITIL Foundation certification (minimum); Agile or Scrum certification is beneficial but not essential. Strategic thinker with a proactive approach. Comfortable working in dynamic, cross-functional teams. Passionate about service excellence and continuous improvemen t. LI-AF2 LI-Hybrid