Senior Head Housekeeper/House Manager required for informal family living in London
to oversee all Household & Property Management & Head Housekeeping
Core working hours: Monday to Friday. Flexibility required: Must be flexible to support additional needs during holiday periods, events, and
Requirements:
•Full operational oversight of the London residence
•Day-to-day management of all household operations, ensuring the home runs seamlessly
•Liaison with contractors, suppliers, and service providers
•Management of household budgets, expenses, invoicing, and cost control
•Oversight of maintenance, repairs, refurbishments, snagging, and long-term planning
•Maintain exceptional standards of cleanliness, organisation, and presentation throughout the home
•Lead by example with hands-on housekeeping when required
•Oversee laundry, wardrobe care, fine fabrics, and specialist surface care
•Ensure the property is maintained to a consistently high, five-star standard
•Recruitment, onboarding, training, and supervision of all household staff
•Management of rotas, performance, holidays, and professional development
•Act as the sole and central point of management for all household staff
•Establish clear reporting lines and formal communication structures
•Set, document, and enforce Standard Operating Procedures (SOPs)
•Establish and maintain clear standards for staff presentation and professionalism, including uniforms and grooming
•Create and maintain comprehensive house manuals
•Develop and manage a House Look Book defining presentation, styling, and aesthetic standards
•Maintain accurate household records, documentation, and reports
•Use Microsoft Excel and Word confidently for budgets, rotas, inventories, manuals, and correspondence
•Implement and manage systems for documentation, scheduling, uniforms, and internal communications
•Plan and oversee private events, dinners, and entertaining
•Coordinate catering, floristry, security, transport, and guest logistics
•Provide light PA support related to household operations and events
•Maintain flexibility to support the principals’ schedule, particularly during holiday periods
•Maintain absolute discretion and confidentiality at all times
•Liaise with security teams when required
•Ensure safety, privacy, and smooth household operations
Experience Required:
•Extensive experience in the private household or luxury hospitality industry
•Proven track record in senior roles held long-term, demonstrating loyalty, stability, and trust
•Previous experience as a Head Housekeeper, House Manager, or similar senior role
•Strong leadership and people-management skills
•Computer literate, with confident use of Microsoft Excel and Word
•Highly organised, detail-oriented, and proactive
•Professional, discreet, and reliable with excellent communication skills
Salary: £80,000 per annum
Immediate Start!