Application Support Engineer required. My client is a leading software company based in Crowborough.
The successful candidate will be joining a team of 25 people. You will be working on a bespoke & evolving software package, therefore they are looking for candidates who have 2nd Line Support Experience and a quick learner to build their knowledge of the software package.
Position overview
* You will be responsible for dealing with client’s questions and technical issues both via telephone and email.
* You will be hands-on and experienced with Software Application Support and will have the ability to pick up new systems quickly as their
* software is constantly being updated and developed.
* Liaising with clients / customers over the phone
* Ensure our clients systems runs smoothly and all issues are resolved as soon as possible.
* Receiving, logging and resolving IT issues
* To ensure that all software systems, procedures and processes are effectively documented to agreed standards
* Liaise with external suppliers of software / hardware systems and other specialist teams
* Undertake system administration tasks
Position requirements
* Experience in a similar role or as a 2nd Line support Technician
* Full UK Driving License
* Experience working in Software
* SQL Experience would be an advantage
* Have a passion for learning new skills and enjoy working within a team
* Friendly but professional in your approach
* Excellent communication skills, written and verbal.
Position Remuneration
* Monday to Friday 9am – 17:30pm.
* Salary £22,000 – 28,000 DOE
* 25 days holiday including bank holidays
* Pension Scheme
* Genuine opportunity to enhance their skills to build a successful career in a software company
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