This role is temporary, with an engagement end date of September 7th, 2025.
Established in 1849 with the Glasgow flagship, Frasers is a dynamic retail destination designed as an inspirational place to meet, explore, and shop. Our stores offer an unrivalled range of beauty, fashion, premium and contemporary accessories, designer children's wear, and homewares, focusing on experience, brands, and service—staying true to Hugh Fraser's vision. This customer-focused role aims to drive loyalty and sales through personalized service.
The role involves delivering exceptional service to meet personal and business targets. It requires inspiring customers with your belief and passion for our products. We seek someone eager to learn and develop their service skills, product knowledge, and behaviors in our evolving retail environment. Successful candidates will actively share ideas and identify opportunities to enhance the store environment and grow the business.
While primarily a customer-facing role, flexibility is needed to support colleagues in other store areas when required.
Key Accountabilities:
1. Greet and engage with customers upon arrival, addressing initial queries (e.g., buy and collect).
2. Assist customers with security tags left on at barriers.
3. Support nearby tills if necessary.
4. Deliver a world-class customer experience that stands out in the marketplace.
5. Help style customers with attention to detail by actively listening to their needs.
6. Introduce and demonstrate enthusiasm for multi-channel services to drive sales and loyalty.
7. Resolve queries effectively face-to-face or via telephone.
8. Maintain stock replenishment and high standards in stockroom and back-of-house areas to ensure product availability.
9. Maintain high standards of personal presentation.
10. Support in-store events, providing ideas and feedback for improvements.
11. Uphold sophisticated retail and visual standards to attract customers and drive sales.
12. Participate actively in loss prevention efforts.
13. Follow all health and safety policies at all times.
This role has no guaranteed hours; work hours may vary weekly, and there may be weeks with no hours offered.
Minimum Requirements:
* Relevant customer-facing experience.
* Passion for working with customers to enhance their shopping experience.
* Desire and ability to meet sales targets.
* Confident communication with colleagues and customers.
* Team player attitude.
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