About the Company:
Join an innovative omni-channel retailer based in London that’s rapidly growing and driving the future of e-commerce!
They are currently undergoing a major transformation to enhance their customer experience across all channels. To support this, they’re growing the Digital Support Team – and that’s where you come in.
Why Join?
This is your chance to be part of a dynamic team at the crossroads of retail, tech, and innovation. You’ll work alongside developers, stakeholders, and end-users to ensure the performance, reliability, and continuous improvement of our internal platforms and digital services.
If you’re driven by technology, love solving complex problems, and enjoy collaborating with others, this role offers the perfect opportunity to make a real impact on how millions of customers engage with our brand.
The Role: Digital Support Specialist
As a key member of the Digital Support Team, you’ll provide hands-on technical support across a wide range of internal systems and digital platforms.
Your responsibilities will include:
* Troubleshooting and resolving technical issues.
* Managing and responding to user requests and queries.
* Collaborating with developers to investigate root causes and deliver fixes.
* Contributing to system improvements and feature enhancements.
* Supporting documentation, release processes, and quality assurance tasks.
What We’re Looking For
Essential:
* Experience in a digital or technical support/helpdesk role.
* Solid understanding of web technologies (HTML, JavaScript, PHP).
* Familiarity with relational databases like MySQL.
* Strong problem-solving and analytical skills.
* Excellent communication – able to simplify technical language for non-tech users.
* Well-organised and able to manage multiple priorities.
* Attention to detail and a passion for quality service.
* Positive, proactive attitude and a desire to learn and grow.
* Eligibility to live and work in the UK.
Desirable:
* Experience with ticketing systems (e.g. Jira, Zendesk, Freshdesk).
* Understanding of APIs and system integrations.
* Exposure to ecommerce platforms or retail environments.
* Familiarity with Agile methodologies or software development life cycles.
* Ability to read and interpret code for issue diagnosis.
What We Offer
* Competitive salary
* Tailored training and certification opportunities
* Pension scheme
* Long service recognition
* Enhanced annual leave
* Employee discounts
* Cycle to work scheme
* Hybrid & flexible working options
Ready to be part of something exciting? Apply now and help us build the future of digital retail.