Helpdesk Administrator – Newcastle Area – FM Service Provider CBW Staffing Solutions are currently seeking an experienced Helpdesk Administrator to join our client’s team onHelpdesk Administrator – Newcastle Area – FM Service Provider CBW Staffing Solutions are currently seeking an experienced Helpdesk Administrator to join our client’s team on a permanent basis. This position is site-based in the Newcastle area and offers an excellent opportunity to join a leading Facilities Management company that prioritises career progression and employee development. This is a fantastic opportunity for an organised and proactive FM Administrator looking for a new challenge within a fast-paced, client-facing environment. Package:Salary up to £28,000 per annum DOEMonday – Friday, 08:00am – 17:00pm Fully office basedOvertime paid at 1.5x / 2.0x21 days annual leave plus bank holidaysCompany pension schemeGenuine career progression opportunitiesResponsibilities:Manage daily reactive and planned requests via CAFM system/helpdeskLiaise with Contract Manager and Service Delivery/Mobilisation Manager to allocate works to contractorsAct as key point of contact for allocated client, providing updates, handling queries, and issuing quotations via client portals and CAFM systemLiaise with engineers to confirm scope of works and produce reports/quotationsSource and order parts/materials from suppliers where requiredRaise Purchase Orders via CAFM system and sign off contractor invoicesMonitor contractor performance against SLAsProvide administrative support including filing, scanning, document control, and maintaining shared drivesReview weekly schedules to ensure efficient allocation of resources and skill setsEscalate incomplete planned/reactive works to managementPrepare and issue data for monthly reportingUpdate WIP reports weekly and assist with month-end financial packsRequirements:Previous experience in a Facilities Management helpdesk or similar administrative roleStrong organisational skills and ability to manage workload independentlyClient-focused and professional communication skillsComfortable working in a fast-paced environmentIf you are an experienced FM Helpdesk Administrator looking for a new opportunity in the Newcastle area, please apply with your CV and contact details.