Receptionist / Administrator
Sandown, Isle of Wight (Office-Based); Part time 4 Days Per Week (Monday - Thursday 8am-4.30pm)
About Us
Island Windows is a well‑established, local company based in Sandown, specialising in residential and commercial projects. We work closely with contractors, architects, and private clients, delivering high‑quality windows, doors, glazing systems, and home improvement solutions.
We are looking for a friendly, organised, and proactive Receptionist / Administrator to join our team and play a key role in supporting our day‑to‑day operations.
The Role
This is a varied and fast‑paced position where you will be the first point of contact for our customers while supporting the wider team with administration, scheduling, and coordination of projects.
Key Responsibilities
* Managing incoming calls, emails, and customer enquiries
* Booking and coordinating Sales, survey and installation appointments
* Updating and maintaining customer records using internal systems
* Tracking job progress, including installations and remedial work
* Preparing paperwork for installers and ensuring documentation is up to date
* Supporting compliance tasks, including guarantees and certifications (e.g. FENSA)
* Liaising with internal teams, contractors, and external partners
* General office administration including filing, stock control, and ad hoc tasks
About You
* Excellent customer service and communication skills
* Strong organisational skills with the ability to multitask
* Confident using IT systems and managing data accurately
* A proactive and positive approach to work
* Ability to work both independently and as part of a team
* Previous administration or receptionist experience is desirable
What We Offer
* A supportive and friendly working environment
* A varied role with opportunities to develop your skills
* The chance to be part of a growing local business
If you are organised, customer‑focused, and enjoy working in a busy office environment, we would love to hear from you.
Apply now by sending your CV and a brief cover letter.
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