Job Description
Syscoare currently recruiting for a onsiteServices Engineer to join the Belfast,Ireland Technology team reporting to the Services EngineerManager.
This position will be responsible fordelivering Sysco technology services support located at siteswithin their designated region. The primary responsibilities ofthis position are related to the ongoing support of technology inthe field to include, but not limited to workstations, outputdevices, (Printers and Multifunction Printers), software licensecompliance, security compliance, and hands-on support of ITinfrastructure in the field in an overall objective to ensure aconsistent technology experience across theirregion.
Key Accountabilities&Responsibilities:
* Providetechnical support to Sysco operating sites across the designatedregion.
* Ensure adherence to IT standardsand provide the highest level of overall customersatisfaction.
* Assist in ensuring accurateinventory of IT assets across theirregion.
* Responsible for keeping businessand IT management informed and escalating impactful issues on atimely basis as required.
* Maintainaccurate asset inventory of IT hardware, including but not limitedto Laptops, Desktops, Printers, Networking hardware includingswitches, routers and access points, mobile phones, tablet devices,UPS and Comms Room Air Conditioning
* Maintainsdocumentation of support relatedissues.
* Responsible fortheir continual improvement including uptake of trainingopportunities for professional and careerdevelopment.
* Participate in Agiledaily standups, backlog and work inprogress.
Aboutyou:
To be successful in this roleyou will have considerable customer service experience in ComputerTechnology and be proficient at technical troubleshooting ofdesktop and laptop computers, mobile technology devices, MicrosoftWindows, Office 365, MacOS, VMWare Workspace One and other desktopsoftware. You will be able to use remote support tools to beable to troubleshoot remote computer devices and must be availablefor after hour support and weekend on-call support asneeded. You will be a resourceful, reliable and trustworthyperson who's accurate with numbers and able to use mathematicalformulas within spreadsheets with excellent communication skills,(both written and verbal), organisational, presentation andproblem-solving skills.