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Check-In / Customer Service Colleague, Bristol
Client: Staffline Group PLC
Location: Bristol, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference: 2ae5bbad76d6
Job Views: 8
Posted: 05.05.2025
Expiry Date: 19.06.2025
Job Description
Position: Check-In / Customer Service Colleague
Posted on: April 8th, 2025
Location: Bristol
Type of Job: Temporary
Apply today to work as a Check-In Agent for DHL, a leading provider of ground handling operations for Easyjet across UK airports.
The pay rate is £ per hour, with enhanced overtime pay rates.
This role offers 20 or 30 hours per week, on a rotating schedule: 5 on 3 off for 30 hours or 3 on 6 off for 20 hours. Shift patterns include:
* 3am to 12pm
* 4am to 1pm
* 12pm to 10pm
Note: Full-time training (Monday-Friday) is required initially, even if part-time hours are chosen.
All candidates must undergo pre-employment drug and alcohol testing, provide references covering the last 5 years, and be willing to undergo DBS and CTC checks.
Your Responsibilities
* Validating customer travel documentation
* Assisting passengers with check-in and baggage support
* Explaining and enforcing luggage rules and fees
* Delivering high-quality customer service
* Processing boarding and managing disruptions
* Ensuring compliance with airline and airport policies
Ideal Candidate Skills
* Passion for customer service
* Excellent communication skills
* Calm, friendly, and professional demeanor
* Strong organizational skills
* Ability to react quickly and accurately in various situations
* Ability to work well independently and in a team
* Ability to stand for prolonged periods
Experience in a similar role is desirable but not essential.
Benefits
* Competitive hourly pay
* Temp to perm opportunity
* On-site support from Staffline
* Canteen and good public transport links
* Uniform and PPE provided
* Performance bonus and full training
* Opportunities for overtime
Job Reference: 1DHLBEJ
About Staffline
Staffline is the UK's leading provider of workforce solutions, supporting over 28,000 people daily across more than 350 sites in the UK.
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