Customer Experience Product Manager - Camberley At Places Leisure, we hire people, not just numbers. If you're interested in one of our roles, we encourage you to apply, you could be exactly who we're looking for. While experience matters, we're most interested in individuals who live our People Promises: those who do the right thing, are enthusiastic and eager to grow, believe in community spirit, show respect, and enjoy their work. As part of one of the UK's leading social enterprises, we're dedicated to creating active, healthy, and inclusive communities for both our customers and colleagues. We value kindness, honesty, and teamwork, and we strive to make Places Leisure a supportive and enjoyable place to work for everyone So, what are you waiting for? Join a community that cares about you! Customer Experience Product Manager We are looking for a passionate and customer focused person to help lead and shape positive Customer experiences across Places Leisure. You'll own, optimise and use customer feedback to drive improvement and cross functional change. Leading impactful projects, and work collaboratively to enhance every touchpoint of the customer journey, you'll translate insight into a structured Customer Change and Improvement Plan ensuring changes are delivered, embedded and measured to improve customer and commercial outcomes. What you'll do: Champion the customer experience and turn feedback into meaningful, customer led improvements Lead and manage projects from idea through to delivery, ensuring great outcomes for our customers and teams Work closely with operations, marketing and digital teams to drive continuous improvement across our Leisure centres Identify opportunities to simplify, elevate and enhance the customer journey-both on site and online Essential skills: Proven experience leading customer experience improvement, service design, or change initiatives. Strong understanding and experience of customer journey mapping (documenting) and insight-led improvement. Experience working cross-functionally in complex organisations. Strong project and change management capability. Benefits We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: Competitive salary, with a salary review yearly Pension with matched contributions up to 7% Excellent holiday package - 35 days annual leave with the option to buy or sell leave Cashback plan for healthcare costs - up to 500 saving per year A bonus scheme for all colleagues at 2% Training and development Extra perks including huge discounts and offers from shops, cinemas and much more. Safeguarding At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities