Technical Support Manager
We're Quickline, and we believe everyone deserves great internet—whoever you are, wherever you live. That's why we're bringing lightning-fast broadband to the places others leave behind.
We're looking for a Technical Support Manager to lead our 1st line support team, making sure customers get fast, effective help with broadband, Wi-Fi and VoIP issues. You'll spot trends, escalate network problems, manage outages, and improve the support journey across phone, email, chat, and self-service.
This role is based onsite at Willerby, Hull.
Here's why you'll love this role…
- You'll lead and develop our 1st line tech customer support team, making sure every customer gets fast, effective help when they need it most.
- You'll own our outage management processes—keeping customers informed and connected, even when the unexpected happens.
- You'll work across departments to spot patterns, escalate issues, and improve network reliability.
- You'll dive into the data—analysing trends and contact volumes to continually refine and improve our support strategy.
- You'll champion a seamless, OMNIchannel support experience, from phone and email to chat and self-service.
Why you'll be great in this role…
- You've led technical support teams before, ideally in the ISP, broadband, or telecoms world.
...