Join to apply for the Sales Assistant role at Cotswold Outdoor Group.
Love the outdoors and helping people? Looking for a retail role where you can help people, learn new skills, and be part of a team that loves the outdoors?
About Us
We believe life is better when it's lived outdoors. Whether its hiking up hills, swimming in wild water, or just stepping away from the screen, being in nature helps us feel human again. But getting out there starts with having the right kit and thats where you come in. We're looking for a Sales Assistant known in our team as a Customer Advisor to help support all kinds of adventure. From experienced hikers to weekend walkers, you’ll give friendly, helpful advice and make sure they find the gear that suits them.
We’re part of the Cotswold Outdoor Group, which also includes Runners Need and Snow + Rock. Together, we offer trusted outdoor brands, expert advice, and a real commitment to protecting the planet.
What you’ll be doing
* Deliver a standout shopping experience by understanding each customer’s needs and helping them find the right outdoor gear
* Take pride in the store’s appearance and work with your team to create a welcoming and inspiring environment for every customer
* Build trusted product knowledge through expert training and hands‑on experience, so you can offer reliable advice
* Learn and deliver specialist services like gait analysis, boot fitting and rucksack fitting; you’ll receive all the training you need to support every customer’s journey
* Help the store run smoothly by keeping shelves tidy, products easy to see, and the stockroom neat and organised
* Be part of a flexible team, with weekend shifts included so we can help customers when they need us the most
* Take advantage of regular learning and development opportunities whether you’re starting out or aiming to progress; we’re here to help you grow
We’re looking for someone who…
* Enjoys helping people and providing great customer service
* Communicates well and can talk to different kinds of people
* Is organised and can handle more than one task at a time
* Is eager to learn about the outdoors and the products we sell
What you’ll get from us
* Starting salary of £12.72 per hour (£10.67 per hour if you’re under 21)
* Support for your well‑being with free, confidential help available any time through our Employee Assistance Programme
* Ongoing training and learning including expert sessions from top outdoor brands and our in‑house development team to help you grow your skills and confidence
* 40–60 % discount on our full range of outdoor clothing and gear
* Up to 33 days holiday (depending on your role and hours) with the option to buy more
* Yearly bonus of up to £750 (based on how many hours you work)
* Discounts on everyday essentials like shopping, dining, fitness and entertainment through our perks platform
Everyone’s welcome
We welcome applications from all genders, backgrounds, and experiences. Diverse teams make us stronger, helping us learn, grow, and create a place where everyone belongs. We want to hear your voice so encourage you to write your own application and use AI tools sparingly. We’re looking for honesty, authenticity, and a real sense of who you are. Applications that feel generic or AI-generated may not stand out.
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