Overview
Location - Glasgow
We have an exciting opportunity for a Team Leader to join our Glasgow team (coming soon). Reporting to the Business Manager, you will support in aspects of counter management. A Trinny London Artist is the heart of where all the magic happens on our counters. You are responsible for enabling our customers to be their best every day using our stackable, portable, curated makeup range and our award-winning skincare. You do this by combining your expert artistry skills with exceptional product knowledge and a passion for building lasting emotional connections. You believe in making the product accessible to everybody and you can adapt your style to suit the needs of your customer.
Welcome to Trinny London!
Here at Trinny London, we’re changing the face of makeup and demystifying skincare. Founded in 2017 by Trinny Woodall, Trinny London challenges people all over the world to rethink their routines. We have achieved tremendous growth since 2017 and are proud to be one of Europe’s fastest-growing beauty brands.
The Role
Your key responsibilities are:
* Conduct all types of services such as pre-booked appointments and walk-ups, ensuring that you deliver the Trinny London Match2Me experience to all
* Delivering impeccable customer service, sharing your knowledge with each customer
* Embodies Trinny London’s brand and style and priding yourself on customers returning
* Work in a fast-paced environment to achieve and exceed KPIs
* Collaborate with the education and training team to continually offer best-in-class makeup advice and services
* Stay up to date with the latest skincare and makeup trends, improve your product knowledge and elevate your artistry
* Drive sales to reach daily and monthly targets
* Assist your Business Manager with planning events to increase sales and footfall, completing and distributing rotas via HR systems, and motivating the team
Requirements
The essential skills and experience required to succeed in this role are:
* Experience in a retail makeup artist position, ideally within the luxury sector
* Passionate about makeup and skincare
* Experience with customer relationship management and data capture targets
* Adaptable and confident in a fast-paced, high-pressured environment
* Positive and can-do attitude
* Strong communication and numerical skills
* Comfortable working towards and exceeding targets and KPIs
* Organised, punctual and flexible to work retail hours, including bank holidays and weekends
* Personable with a customer-centric mindset
We are always happy to hear from ambitious individuals looking for their next challenge.
Benefits
* Welcome Trinny London Starter Stack
* Company discount for yourself (50%) and for friends and family (40%) after 3 months
* Competitive commission structure
* T-Parties and seasonal celebrations
* Rewards and Recognition Scheme (length of service gifts, vouchers and additional annual leave)
Equal Opportunities
We celebrate diversity within our customers, our products, and within the teams we build. We champion inclusivity and giving everyone a chance to be the best versions of themselves. We are committed to equality of opportunity across the company and welcome people from all backgrounds and experiences.
#TLRETAIL
This description is intended to reflect the current role and may be updated to reflect business needs.
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