ARNE is an apparel and footwear brand/retailer based in Birchwood Park near Warrington, UK. We design and develop our products in the UK, manufacture in the near & far east and then ship directly to our customers, via ARNEclo.com. We have recently branched out and are now also available via Selfridges both in store and online.
We have ambitious plans for the aesthetics and interior of the store, and we’re confident that this has never been done anywhere in the world. The level of store fit-out (literally calculated by £ per square foot) at the price point we sell ARNE is unmatched. Retail and most brands have been greedy, offering at best an average shopping experience, and we want to change that.
Each store, both now and in the future, will embody everything ARNE represents—where it was born and why it was created. It will be branded by the way we see the world and reflect the "Less is MORE" philosophy, with the understated impact we aim to make as the world continues to move towards a “fake it till you make it,” flashy way of living. We want our customers to experience the best value in the world, from the products we sell to the store experience itself.
Reporting to our Store Manager, you’ll be responsible for leading our café operations within our first flagship store, ensuring an exceptional customer experience that aligns with ARNE’s brand.
So, if you are creative with a keen eye for detail, have a passion for the fashion industry and want to join us on our exciting journey of opening our first physical store, please apply today!
Requirements
* Oversee day-to-day operations of the café, ensuring smooth service and high standards of food and beverage quality.
* Develop and maintain café menus in collaboration with suppliers, ensuring alignment with ARNE’s brand.
* Coordinate with vendors and order supplies, as needed.
* Deliver exceptional customer service, handling queries and resolving issues efficiently.
* Work closely with the retail and marketing teams to create an integrated customer experience.
* Drive engagement through in-store events, seasonal promotions, and community activations.
* Nurture friendly relationships with customers to increase loyalty and boost our reputation.
Essential Experience and Skills
* Proven experience within a Milkshake Shop or Ice-Cream Parlour, or similar role. Previous experience working within a retail setting would be preferred.
* Previous supervisor skills would be beneficial.
* Excellent understanding of café operations, from customer service skills to food preparation.
* Passion for delivering high-quality food, beverages, and service.
* Knowledge of stock management, supplier relations, and cost control.
* Strong communication and problem-solving abilities.
* Ability to work in a fast-paced, customer-focused environment.
* Understanding of branding and how to create a cohesive café and retail experience.
* Level 3 Food Hygiene qualification would be a benefit, however full training will be provided if required.
Benefits
* We are proud to be recognised as a Medium sized Sunday Times Best Place to Work for 2024 & 2025!
* 32 Days Holiday (including Bank Holidays) + your Birthday off
* Holidays increasing up to 36 days with service
* Option to buy / sell holidays
* Generous staff discount
* Annual and quarterly bonus schemes based on company performance
* Private Healthcare including Dental & Optical Plans after probation
* Health Cash Plan from day one
* Life assurance paying 5x annual salary from day one
* Discounted marketplace with money off/cash back from 100’s of places
* Employee Assistance Programme
* Cycle to Work Scheme
* Tech Scheme
ARNE are an equal opportunities employer. We believe that diverse people bring different skills and are committed to ensuring our business support the needs of potential colleagues from Ethnic Minority backgrounds and colleagues who may be disabled or neurodiverse. We are committed creating a great place to work through diversity and inclusivity and we strongly encourage applications from candidates from all backgrounds to join our growing team.