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Job Details
Location: Bracknell, England, United Kingdom
Type: Full-time, Hybrid working with flexible hours
Seniority level: Entry level
Industry: Consumer Services
Responsibilities
1. Pre-Arrears Agreement Handling: Engaging with customers who may struggle to make future payments.
2. Early Arrears Agreement Handling: Assisting customers who have just entered arrears and negotiating repayment plans.
3. Vehicle Repossessions: Coordinating with third-party agents and customers regarding repossession processes.
4. Complaint Handling: Managing customer complaints effectively.
Requirements
* Experience in automotive sector
* Knowledge of FCA or Consumer Duty guidelines
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