Salary up to £80,000 pro rata DOE
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we’re trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
Director of Practice – Manor Vets We’re looking for an experienced operational leader to join Manor Vets, a well‑established small animal mid‑tier referral practice based in the Midlands. The main surgery is equipped with a CT scanner and full surgical facilities, and there are five additional branches that handle most surgeries but refer more complex cases to the main hospital. The team is over 120 people, so excellent HR skills and high emotional intelligence are essential.
How You’ll Make a Difference As the Director of Practice you will work closely with two Experienced Clinical Directors and two Head Nurses to lead and support a dedicated team of 120, including vets, nurses and support staff, ensuring consistency and excellence across all six locations. You’ll set and execute the strategic direction of the practice, lead multidisciplinary teams, and ensure the delivery of high standards across operations, client experience, and business performance. This role plays a critical part in shaping culture, driving results, and supporting sustainable growth.
Working Pattern
40 hours per week across 4 or 5 days a week (dependant on your preference)
Must be able to work a Friday
No weekends
On‑call rota 1 in 6 weekends (not required in practice)
One late night per week until 7:30 pm
Key Responsibilities
Overall accountability for the performance, strategy and culture of the practices and hospital, balancing clinical excellence with strong operational and commercial outcomes.
Set the strategic direction of the practices and ensure delivery of outstanding patient and client care alongside sustainable business performance.
Lead the creation and delivery of the annual business plan, driving sustainable growth while engaging the wider team to contribute ideas, provide feedback, and support continuous improvement initiatives.
Monitor, analyse and communicate both practice and individual performance, actively sharing best practice and contributing to the overall success of the wider area.
Foster a culture of continuous improvement through regular development discussions, performance management and ongoing team support.
Provide an exceptional client experience by driving client engagement, promoting service excellence and ensuring high standards are delivered consistently in every interaction.
Take full accountability for the financial performance of the practice, including management of the P&L, delivering against budgets and meeting all financial management requirements.
You Might Be a Great Fit If… you are an experienced operational leader with strong commercial acumen and a people‑centred leadership approach. You’ll bring:
Proven experience in a senior leadership role with accountability for operational and commercial performance, ideally within healthcare, veterinary or service‑led environments.
Strong financial and business management capability, including experience with planning and P&L oversight.
Ability to lead, engage and develop high‑performing multidisciplinary teams.
Experience leading through change and driving cultural or transformational initiatives.
Excellent communication, influencing and stakeholder management skills.
How We’ll Support You
Overall leadership of one or more practices or hospitals, with the autonomy to shape strategy and culture.
Senior‑level influence across clinical standards, operations and commercial performance.
Opportunities to lead large‑scale change and drive long‑term organisational impact.
Funded learning and development, including access to Inspiring Vet Care Academy training centres and senior‑leadership programmes.
Clear career pathways with progression opportunities into wider executive or group leadership roles.
Benefits
6.8 weeks’ holiday including bank holidays
Private medical insurance
Enhanced family leave and pay across maternity, paternity, adoption and surrogacy
Pension scheme
Cycle‑to‑Work and Green Car schemes (eligibility applies) Retail discounts and cashback offers
Reduced‑cost veterinary care for your own pets
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world‑class learning resources.
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