The vacancy Contract: Permanent Workstyle: Roaming (field-based with flexibility) Location: Kingswood, Bristol Are you an experienced income specialist ready to hit the ground running? We're looking for someone who knows the ropes when it comes to income recovery, tenancy sustainment, and supporting customers through complex financial challenges. If you're confident in your knowledge of housing law, benefits, and court processes - and you're passionate about making a difference - this could be the role for you. At Bromford, we believe in homes that enable people to thrive. As an income management officer, you'll be a key part of that mission - supporting customers to manage their rent, maximise their income, and stay securely housed. What you'll be doing: Managing a defined patch of customer accounts, with a focus on early intervention and sustainable outcomes Providing tailored advice on benefits, budgeting, and income maximisation Taking proactive steps to recover rent arrears and meet performance targets Preparing and presenting cases in court, with confidence in legal processes and documentation Using data and insight to inform your approach and continuously improve results Working closely with colleagues across housing, support, and external agencies Supporting vulnerable customers with empathy and professionalism, even in challenging situations What we're looking for: Proven experience in income recovery or tenancy sustainment within social housing A confident communicator who can build trust and influence outcomes Someone who's target-driven but always customer-focused A self-starter who thrives in a fast-paced, mobile role Knowledge of welfare benefits, housing legislation, and court procedures Comfortable using housing systems and Microsoft tools, with a strong eye for detail and data accuracy A full UK driving licence is essential, as this is a roaming role involving home visits and field-based work Able to complete an enhanced DBS check Why join us? This is a chance to join a supportive, high-performing team where your skills will be valued and your impact will be visible. You'll be working in a role that's both challenging and rewarding - helping people stay in their homes and take control of their finances. We're a values-led organisation that puts people first - both our customers and our colleagues. If you're looking for a role where you can make a real difference, we'd love to hear from you. Closing Date: 25 August with interviews taking place 3 September. About us We're part of one of the biggest housing associations in the country, Bromford Flagship. As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive. We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032. But we're only just getting started. Through place-based working, our people build progress from the ground up. You'll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter. And we've created a thriving place of our own - giving brilliant people like you the tools and opportunities to build a future. With development that helps you grow in your role, build future-ready skills, and perform at your best. All within a vibrant and inclusive culture guided by our DNA (https://www.bromford.co.uk/careers/working-for-bromford/). We're a place for people determined to make a difference. Bromford. A place to make your own. Diversity Statement We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve. We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA community. Great Place To Work Certified Bromford have once again been certified as a Great Place To Work (Nov 24 - Nov 25). The 2024 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 91% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK's Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.