11515CM £35k – 45k per year
2nd Line IT Support Engineer
Liverpool | On‑site | Permanent | Up to £45,000 per annum
Proactive IT Appointments are currently recruiting on behalf of a leading employer for an experienced 2nd Line IT Support Engineer to join their team based in Liverpool city centre.
This is an excellent opportunity for an experienced support professional who enjoys working in a hands‑on, fully on‑site environment and is looking to further develop their technical skills across modern Microsoft technologies.
The Role:
* Provide 2nd line support, handling escalations from 1st line teams
* Diagnose and resolve a wide range of technical issues across user devices and systems
* Support and administer Microsoft 365 services
* Manage and maintain Windows 11 environments
* Utilise Intune for device management and configuration
* Administer Active Directory (user accounts, permissions, group policies)
* Support Azure‑based infrastructure (essential)
* Work closely with wider IT teams to ensure efficient service delivery
* Maintain accurate documentation and contribute to process improvements
Key Requirements:
* Proven experience in a 2nd line support role
* Strong technical knowledge of Microsoft 365 and Windows 11
* Experience with Intune and device management
* Solid Active Directory administration skills
* Essential: Hands‑on experience with Microsoft Azure
* Strong troubleshooting and analytical skills
* Excellent communication and customer‑facing abilities
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
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