Job Description Major Incident and Problem Manager
6-month contract | £400 per day | Inside IR35 | 1 day per week in Milton Keynes
Seeking an experienced Major Incident and Problem Manager working for one of the UKs most recognisable brands. You'll land in a rapidly changing ServiceNow environment.
The opportunity
You’ll develop, lead, and embed effective processes for major incident and problem management. From critical incident resolution through to driving root cause analysis and post-incident learning, you’ll be responsible for ensuring high-quality coordination and governance across the function.
What you’ll focus on
Leading the response and coordination of major incidents, ensuring services are restored quickly and safely
Running post-incident reviews to embed lessons learned and identify improvements
Governing the problem management process and overseeing root cause analysis
Chairing problem reviews and influencing senior stakeholders across Group Technology
Driving continuous improvement across tooling, reporting, and process maturity
Documenting and maintaining the major incident and problem management framework
Providing guidance and training to colleagues on best practice
What we’re lo...