The post holder will have a deep understanding of Salesforce CRM and the technical opportunities it provides to support the growth of their digital platform. As part of their team, you will have the chance to demonstrate excellence in your administrative and developer skills.
They see this role as an essential resource within their organisation to maximise their efficiencies and overall impact as they continue to transition their internal processes to their Salesforce CRM system.
Purpose
The role will be responsible for overseeing the support, operation, development, and security of the organisation's Salesforce CRM system. This role requires a hands-on approach to system administration and development, focusing on data integrity, system integration, compliance and security, configuring and customising automation and other system processes.
Responsibility
Provide expert administration for Salesforce ensuring smooth day-to-day operations, including user support, trouble shooting and ensuring the system is clean' and user friendly.
Perform administrative tasks such as managing user accounts, permissions, roles, profiles and security settings. Sandbox management and providing access to users. Also, the creation of reports and dashboards, salesforce release preparation and testing, and ongoing configuration and customisation to enhance the system.
Coordinate changes to security and system access control to ensure integrity of Salesforce is maintained.
Proactively identify opportunities to streamline processes through automation, overseeing the delivery and deployment of new features and enhancements to continually improve the Salesforce system.
Act as a primary point of contact for Salesforce-related queries and support requests.
Accountable for ensuring the integrity and reliability of the Salesforce system.Experience
Bachelor's degree in computer science, Information Technology, or related field or equivalent experience.
Minimum of 2 years' hands on experience as a Salesforce Administrator or implementation.
Understanding of Salesforce security principles.
Some experience with Salesforce Service and Experience Cloud.
Proficiency in Salesforce configuration, including Flows/Screen Flows, custom formula fields, object and field creation, and data loads.
Strong analytical and problem-solving skills with attention to detail.
A proactive approach to identify and deliver system improvements.
Demonstrated ability to engage with a variety of stakeholders and gather system requirements