1. Market leading business with high growth potential
2. This client is market leading within its sector
About Our Client
Customer Service Adviser - Reading Outskirts: A luxury brand automotive company with a truly global footprint. The business operates from newly refurbished offices close to good bus links and good road access and free parking. A business that work hard to motivate and reward their employees and run a number of good incentives.
Job Description
Customer Service Adviser - Reading Outskirts:
3. All areas of B2C and some B2B Customer Service
4. Experience or desire to deal with complaints
5. Handle all calls and correspondence professionally, investigating thoroughly and promptly, using all resources available to ensure effective, timely and individual resolutions
6. To receive calls and correspondence, which may be requests for information, complaints and assistance at the roadside or anything associated with the business products
7. To build up and continuously update individual specialist knowledge in relation to the company products, strategy and relevant regulatory compliance e.g. FCA
8. To build relationships with Franchise Centres and involving them in all matters relating to their customer.
9. To ensure that all goodwill gestures are individual, tailored and reflect the inconvenience the customer has experienced
10. Strong phone contact handling skills and active listening
11. Able to Work effectively in a Team and a fast-paced environment
The Successful Applicant
Personal Case Manager (Customer Service)
12. Proven customer support experience
13. Strong phone contact handling skills and active listening
14. Able to Work effectively in a Team and a fast-paced environment
15. Proficient with MS Office and familiar with CRM systems and practices
16. High level of verbal and written Communication
17. Customer orientation and ability to adapt/respond to different types of characters
18. Excellent communication and presentation skills
19. Ability to multi-task, prioritise and manage time effectively
20. Highly motivated and resilient
What's on Offer
Salary of circa £26,000 to £28,000 dependant upon experience.Working hours on a rotation of 8 am to 6 pm Monday to Friday, 9 am -1 pm Saturday (1 weekend in 5*)Flexible hybrid working hours offered after the brief probationGenerous paid holiday allowance, plus public holidaysNo call scripts, no call length targets, just one goal: exceeding customer expectations