Job Category : Revenue & Benefits
Location : London Borough of Newham
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £17.94
Client is looking for 2 x Council Tax Officers and 1 x Benefits Officer.
Job Context
1. The post holder reports to a Council Tax and Benefits Team Manager.
2. The post holder will be expected to work across any of the service points within the service.
3. The post holder will work flexibly and work as an effective team member.
4. The post holder may be required to undertake home visits or property inspections.
5. The post holder will be required to work some evenings, weekends and occasional public holidays in order to meet service requirements and in order to ensure appropriate representation of the Council with residents, the Mayor and elected members, and external bodies.
6. The post holder will be required to wear a uniform and to ensure that all staff adhere to this dress code.
KNOWLEDGE:
Good knowledge of Housing Benefit and Council Tax Benefit legislation and other welfare benefits.
Good knowledge of Council Tax legislation.
Understanding of Data protection, Freedom of Information and related security and confidentiality policies and procedures.
Detailed knowledge of Housing Benefit and Council Tax Benefit legislation and other welfare benefits.
And/or
Detailed knowledge of Council Tax legislation.
EXPERIENCE:
Experience of processing all types of housing and council tax benefit claims and dealing with all associated tasks.
And/or
Experience of dealing with all tasks relating to the collection of Council Tax.
Experience of appropriately applying knowledge of Housing and Council Tax benefit and/or Council tax legislation and regulations.
Experience of working within a customer-focused front-line service, in the public, private or voluntary sector.
Experience of operating, updating and retrieving data from IT systems.
Experience of working effectively across disciplines.
SKILLS AND ABILITIES:
Ability to process Housing Benefit and Council Tax Benefit claims and associated tasks.
And/or
The ability to process all tasks associated with the collection of Council Tax.
Excellent written and verbal communication skills for a broad range of audiences and the ability to ensure important and relevant messages are communicated regularly and at the appropriate level.
Ability to use relevant I.T for all duties and ensure all information is accurately maintained.
Ability to liaise effectively with all stakeholders.
Ability to carry out home visits or property inspections.
Ability to prioritise workload to effectively meet customer demand and effectively manage own time.
Ability to deliver excellent customer contact standards.
Sound problem-solving skills, and ability to quickly evaluate situations and initiate appropriate actions.
Ability to represent Newham at external meetings.
Ability to assist in interpreting legislation, developing policies, procedures and working practices.
Ability to deliver high quality, customer focussed, value for money services.
High level of problem-solving skills, and ability to quickly evaluate complex situations and take the appropriate actions to resolve the issue.
Ability to actively participate at team and corporate meetings, sharing best practice and developing effective working relationships.