To be the first point of contact to our external and internal clients, supporting the business in processing estimated works. Playing a key role within the Contract Support Team to ensure we provide world class client service. This role requires great attention to detail, the ability to work within a fast pace environment along with excellent communication skills. What will be my core responsibilities?
* Provide exceptional maintenance services to our high profile Clients and go the extra mile to deliver to the highest quality standards in all areas of your performance.
* Use your own initiative to solve complicated technical problems associated with reactive maintenance activities, including sourcing parts & materials and seeking manufacturer technical support.
* Provide detailed write-ups of works carried out to ensure our client is kept up to date at all times.
* Carry out all works within agreed timescales and to the highest standards, ensuring that you comply with current regulations and contract specifications.
* Reporting and recording procedures, including operation and maintenance logs and control measures to minimise risks.
* Utilise PDAs or electronic devices to complete works.
* Liaise closely with our Helpdesk to ensure efficient response to all works either working on your own or as part of a team.
* Observe the highest levels of health and safety at all times, including carrying out point of work risk assessments for every task to ensure the best possible working practices are adhered to.
* Deal with a variety of Clients on a daily basis. You will represent the Company and be courteous and professional in your dealings with them at all times.
* Provide a call out response across all contracts.
A customer-focused attitude with a practical problem solving approach.
* Excellent communication skills as the first point of contact for our key client and engineers.
* Well developed organisational skill with the ability to prioritise effectively in a fast paced environment.
* A collaborative approach to contribute to team success
Essential
* A relevant qualification in your trade to C&G or NVQ L2 or L3
* Hold a minimum of 3 years experience in a building maintenance role, particularly in relation to reactive and remedial maintenance
* Demonstrate a general wide knowledge of building systems in relation to reactive tasks encompassing, fabric tasks including Carpentry, wet trade tasks, minor plumbing tasks, tiling and ground works.
* Current Full UK Driver s License
Desirable
* FDIS or equivalent Fire door qualification
* Fire Compartmentation experience
* IOSH Working safely or CSCS Card
* IT Skills in the use of PDA s
* Asbestos awareness training (UKATA)
* CSR/CSCS H&S qualification
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