Job Purpose
As a Night Porter at The Riverside Branston, you will be responsible for ensuring the safety, security, and comfort of our guests during overnight hours. You will support the smooth running of the hotel and pub while maintaining the high hospitality standards expected within the Chef & Brewer Collection.
The role requires a reliable and proactive individual who can assist guests, prepare the venue for upcoming service, maintain cleanliness across the property, and ensure the premises remain safe and secure throughout the night.
Key Responsibilities
Guest Service
1. Provide a warm, professional welcome to late-arriving hotel guests and assist with check-ins where required.
2. Respond promptly to guest requests, ensuring a high standard of hospitality at all times.
3. Offer assistance with luggage, directions, or any overnight queries.
4. Handle guest concerns professionally and escalate issues when necessary.
Venue Preparation & Function Set-Up
5. Set up and prepare the function room and pub areas for upcoming events, meetings, or breakfast service.
6. Arrange furniture, equipment, and layout according to event specifications.
7. Ensure all areas are clean, organised, and ready for daytime service.
Cleaning & Maintenance
8. Carry out nightly cleaning duties across the pub, hotel public areas, and function spaces.
9. Maintain cleanliness of floors, surfaces, and guest-accessible facilities.
10. Ensure that all back-of-house and public areas meet brand cleanliness standards.
11. Report any maintenance issues or hazards promptly.
Security & Safety
12. Conduct regular security checks of the building, entrances, and surrounding areas.
13. Ensure all doors, windows, and access points are secured overnight.
14. Monitor for any unusual activity and follow company procedures when required.
15. Ensure fire safety procedures and emergency protocols are followed.
Operational Support
16. Assist with early morning preparations, including breakfast area setup where required.
17. Support the management team by completing required night audit or operational checklists.
18. Ensure the venue is prepared for the next trading day.
Skills & Experience
19. Previous hospitality or hotel experience is desirable but not essential.
20. Strong customer service skills with a friendly and professional manner.
21. Ability to work independently and manage responsibilities overnight.
22. Good organisational and time management skills.
23. Reliable, trustworthy, and attentive to detail.
Personal Qualities
24. Proactive and dependable
25. Calm under pressure
26. Flexible and willing to support multiple areas of the business
27. Professional and guest-focused
Working Hours
28. Overnight shifts, typically between 11:00pm - 7:00am (may vary depending on business needs).
29. Includes weekends and bank holidays.
What We Offer
30. Training and development opportunities within the Greene King group
31. Staff discount across Greene King venues
32. Pension scheme
33. Employee benefits and reward programmes
Company Description
Join us at Chef & Brewer, a collection of unique country-style pubs set in beautiful locations across the country which are welcome escapes for our customers, that feel like a home away from home. Our relaxed pubs with beautifully decorated interiors, seriously good pub food and expertly chosen drinks ranges are the perfect places for our customers to enjoy any occasion.