We’re looking for a Credit Control Associate to join our established Credit Control team and help manage customer accounts in a busy, high-volume environment.
You don’t need previous Credit Control experience to apply.
This role is ideal if you’ve worked in a customer-facing role involving money, payments, queries, or sensitive conversations, and you’re ready to move into a more structured finance-focused position with clear ownership and progression.
If you’re confident speaking with customers, organised, detail-focused, and comfortable having conversations about payment and resolution, this role offers a strong and supported route into Credit Control.
Why This Role Matters
Credit Control plays a vital role in keeping the business running smoothly.
In this role, you’ll help to:
1. Keep customer accounts accurate and up to date
2. Support timely payment of invoices
3. Resolve issues before they become bigger problems
4. Protect healthy cash flow across the business
5. Build trust with customers and internal teams
Your work directly impacts both financial performance and customer relationships - what you do genuinely matters.
About the Team You'll Join
You’ll join a friendly, collaborative Credit Control team of around 12 Advisors and Senior Advisors.
The team works closely together, shares knowledge, and supports one another - especially when learning the role or handling tricky situations. There’s a strong focus on teamwork, development, and doing the job properly, not just hitting numbers.
Many people in the team have progressed into more senior finance roles or other areas of the business over time.
What You'll Be Doing
You’ll manage your own workload and customer accounts, with support as you build confidence. Day to day, you’ll be:
6. Speaking with customers to understand payment queries and resolve issues
7. Managing outstanding invoices and keeping clear, accurate account notes
8. Monitoring overdue balances and agreeing next steps with customers
9. Producing credit notes when required
10. Working closely with internal teams (such as Sales Order Processing) to resolve account issues
11. Providing updates on customer accounts for regular stakeholder discussions
12. Maintaining performance in line with agreed service levels
13. Suggesting improvements to processes and ways of working
This is a customer-facing role, so communication, organisation, and professionalism are key.
What We’re Looking For
This role is a great fit if you’ve worked in roles such as:
14. Customer service or contact centre roles (complaints, payments, account queries)
15. Retail or hospitality roles involving cash handling, refunds, or customer problem-solving
16. Call centre roles in utilities, telecoms, banking, or insurance
17. Sales support or account administration roles
18. Finance admin, billing, or accounts assistant positions
You’ll likely bring:
19. Confidence speaking to customers about payments or issues
20. A calm, solution-focused approach - even when conversations are sensitive
21. Strong attention to detail and good organisation
22. The ability to juggle multiple tasks and deadlines
23. Clear, professional communication skills
Previous Credit Control experience is helpful but not essential.
We’re also open to candidates changing career or returning to work after a break, as long as you bring relevant experience and the right mindset.
What You’ll Gain
24. A stable role with clear responsibility and ownership
25. Structured support and on-the-job learning in Credit Control
26. Exposure to Finance and Sales teams across the business
27. A supportive team environment where knowledge is shared
28. Opportunities to progress within Credit Control, Finance, or other areas of the business
29. Ongoing learning and development opportunities
Our Application Process
We like to keep things simple, transparent, and fair:
Apply online
Just upload your CV and tell us why you’re interested in the role.
Initial Interview (plus Online Assessments)
30. A chat with our Talent team.
31. Two short assessments: CCAT (15-minute timed test). EPP (untimed personality questionnaire).
Interview with the Credit Control team - A relaxed, practical discussion with members of the Credit Control team about your experience and approach.
If you enjoy working with customers, handling payments or queries, and want to move into Credit Control with the right support and progression, we’d love to hear from you.