Job Description
Head of Service Delivery & Operations - PMO, Service Desk, SaaS\n\n£85,000 - £95,000 + Bonus + Benefits\n Nottingham - Hybrid\n\nApplause IT are collaborating with a UK tech company operating in secure government and critical national infrastructure environments, who are going through a transformation in how they deliver and support their software. Accompanying products that are deployed on-prem, they're implementing modern SaaS solutions delivered into secure public and private cloud environments. That creates the opportunity for a Head of Service Delivery who can take them forward.\n\nThis is a role with real ownership.
Work in a business that can make decisions quickly but are large enough to have meaningful impact and backed by customers whose missions genuinely matter.\n\nThe Role\n\nYou'll take responsibility for project delivery, service delivery and support, bringing these areas together into a consistent, proactive and customer-focused operation. The support function will evolve into a more embedded service capability - one that stays close to customers, understands how their needs change, and adapts the service model in line with product evolution.\n\nAs the Head of Service Delivery and Operations you will:\n\nLead and develop the PMO, Service Delivery and Support teams\nShape and embed delivery frameworks, service processes and operating rhythms\nImprove how the organisation manages ch...