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Job Purpose
We are seeking a highly organized and customer-focused Sales Support Administrator to join our sales team. This role is essential in ensuring smooth day-to-day operations and supporting the sales function to achieve business targets.
Duties
* Working closely with the Sales team to perform all sales support activities including creating quotations in SAP, sending quotations and maintaining the sales pipeline.
* Managing quote processing: Accurately process customer quotes/RFPs/RFQs received via email or phone, ensuring a smooth and timely workflow from quote processing to order receipt.
* Verifying quote details: Review and validate order information to ensure completeness, accuracy and compliance with internal procedures.
* Customer communication: Serve as a reliable point of contact by following up with clients to gather missing information, clarify requirements and resolve inquiries.
* Maintaining sales records: Create and keep customer and sales data up to date in internal systems, ensuring accurate records for reporting and future reference.
* Generating sales reports: Prepare clear and concise monthly sales pipeline and performance reports to support informed business decisions.
* Relaying customer feedback: Capture and share valuable customer insights and feedback with relevant teams to enhance service and product offerings.
* Supporting sales targets: Monitor progress toward sales goals, highlight any variances and support initiatives to stay on track.
Qualifications
* Knowledge and experience in quote and customer creation in SAP using relevant transaction codes; ability to extract reports and maintain win/loss opportunities track from SAP.
* Ability to create 100% configured quotations in SAP and generate same quotes by email and the use of Microsoft Word applications where applicable for our customers.
* Prior experience and ability to demonstrate capability to communicate with external and internal customers and provide reassurance that the business is serving their needs and resolve any inquiries they may have.
* Willingness to understand the product range provided by Smiths Detection and stay informed about new product launches, features and updates to better support customers and the sales team.
Competencies And Abilities
* Coordinating with various internal stakeholders to accomplish various sales administrative tasks.
* Persistent pursuit of effective results that drive the business forward.
* Making good judgements using available information and making effective timely decisions.
* Identifying and supporting change and continuous improvement.
* Learning more on the products and services and how to configure machines in the system.
Impact And Scope
* Ensuring internal or external customers' requirements are delivered on time.
* Managing and resolving all sales quotation/sales order issues in SAP to ensure accurate data for pipeline management as well as revenue recognition.
Key Internal And External Relationships
* Market Leadership and Commercial teams
* Market Order Management Leads
* Sales Managers
* Operations, Service & Supply Chain Managers
* Finance Managers
* IBP leads
* Centre of Excellence OTI team Pune, India
Benefits
Join us and build your career with excellent training and opportunities for career growth across the business, both locally and globally. You will experience an inclusive environment with strong leadership focused on safety and wellbeing, and flexibility to choose from a wide range of benefits.
EEO Statement
All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. At no time will Smiths Group or its recruitment partners request payment for participation in the hiring process.
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