Hall Green Health is a large Practice located on Stratford Rd. We are are currently seeking to recruit an Interim IT and Data Support Officer.
The ideal candidate will have previous experience of working in a GP Practice and will also possess knowledge and experience in the following areas:
IT
* Have a good working knowledge of the systemsused within the practice, e.g. Office365, EMIS, Docman.
* Maintain a high level of computer literacy.
* Support staff with IT issues e.g Passwordissues, Hardware and Software issues.
* Escalate technical issues appropriately to therelevant supplier/support.
* Ensure that the issues raised are closedeffectively.
* Ensure that staff have the right access to thepractice systems, including setting up access for new staff and removing accessfor leavers.
* Support the Operational Manager in thedevelopment of processes using digital tools to ensure safety and efficiency.
Main duties of the job
The candidate will also have experience in the following areas:
* Understand how toaccess the data contained within the various systems used at the practice.
* Support ongoingaudits within the practice.
* Support thegovernance of the practice by running reports on activity.
* Developdashboards to present data in the form on information for other staff to beable to easily digest and understand.
* Creationof searches and protocols within clinical systems
About us
Hall Green Health is a large busy Practice with a patient list size of 32,000 patients. We have a large clinical and admin team and offer a number of patient services. The Practice is accessible by car, train and bus. The Practice has been established for many years and excels in delivering many clinical services
Job responsibilities
Job Summary
Thepost-holder will play a key role in supporting our teams in IT queries andissues. They will support the governance of the practice through the collationand presentation of data. They will ensure that staff have the correct andrequired access to the practice systems.
Job Responsibilities
The post-holder will
* Work effectivelyas a team member with all departments in the Practice
* Completemandatory and role-based training and development as required.
* Abide by theprinciples of equality, diversity and inclusion at all times.
* Support the ITfunctions of the practice.
* Compile andpresent data as appropriate
* Ensure that staffhave the correct system access and remove access when appropriate.
IT
* Have a good working knowledge of the systemsused within the practice, e.g. Office365, EMIS, Docman.
* Maintain a high level of computer literacy.
* Support staff with IT issues e.g Passwordissues, Hardware and Software issues.
* Escalate technical issues appropriately to therelevant supplier/support.
* Ensure that the issues raised are closedeffectively.
* Ensure that staff have the right access to thepractice systems, including setting up access for new staff and removing accessfor leavers.
* Support the Operational Manager in thedevelopment of processes using digital tools to ensure safety and efficiency.
Data
* Understand how toaccess the data contained within the various systems used at the practice.
* Support ongoingaudits within the practice.
* Support thegovernance of the practice by running reports on activity.
* Developdashboards to present data in the form on information for other staff to beable to easily digest and understand.
* Creationof searches and protocols within clinical systems
Communication
* Communicate withcolleagues to understand what their data requirements are.
* Communicate tostaff any upcoming IT changes and keep staff informed of what to expect.
* Communicate tostaff IT issues that are likely to affect many staff.
Governance
* Supportthe Information Governance of the practice by maintaining a practice assetregister.
* Supportthe Health & Safety of the practice by completing display screen equipmentassessments and escalation of issues.
Person Specification
Experience
* High standard of general education, including English and numeracy
* Working with the public
* Experience operating new processes
* Working with EMIS or other clinical systems and software relevant to department
* Ability to build rapport quickly, working with a range of internal and external stakeholders
* Ability to develop communication plans
* Ability to understand new processes quickly
* IT literate, including Microsoft Office
* Understand the principles of confidentiality
* Ability to work as part of a team
* Positive and amicable attitude
* Ability to work under pressure
* Attention to detail and accuracy
* Interest in IT & Data
* Values fairness, equality, diversity and inclusion
* Is flexible to the needs of the business
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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