Front Office Supervisor
Salary: Competitive
The Mercure Newcastle George Washington Hotel Golf and Spa is an independently owned hotel, golf and leisure complex located on the outskirts of Newcastle upon Tyne and Sunderland. The Washington-based hotel offers a convenient location for visitors to the Tyne and Wear region with easy access to the major road network and within 15 minutes of Newcastle upon Tyne, Sunderland and Durham.
We need people like you. Reliable people who speak with a smile and deliver a warm welcome. At The Mercure Newcastle George Washington Hotel, we respect our staff for what they are: individuals and team players whose skills make us one of the world's top companies. Flexibility is key to our business culture and we aim to help everyone get the work/life balance right.
We are looking for an inspiring Front Office Supervisor who will Supervise our Reception and Nights Teams. The ideal candidate will have leadership experience within a hotel Reception team or similar, being able to motivate, delegate tasks and effectively lead a team. Customer service will be at the forefront of all tasks undertaken within the role with guest expectations consistently being exceeded. The Front Office Supervisor will ensure:
· Accountability to the Front of House Manager for team training and Supervision.
· Guest expectations are exceeded from the booking process through to check out
· Continual development of the Receptionists and Night Porters
· Attention to details in every task undertaken
* Review and respond to guest online feedback and reviews, highlighting any issues to the Front of House Manager.
The following attributes are essential:
· Being able to work under pressure whilst remaining calm and motivated
· Excellent organisation and time management skills
· Competent IT skills and a general understanding of hotel reservation systems. Experience with Opera PMS preferred
· Excellent communication skills and ability to liaise with numerous departments within the business
· Target focussed particularly around cost and guest service index
We need people like you - efficient people who are quality-driven and willing to take on responsibility.
In return we will give you free meals on duty, access to a pension scheme and hotel discounts worldwide. So if you feel you have the desire and skills necessary to succeed as Front Office Supervisor with us then please apply below.
Job Type: Full-time
Benefits:
* Company pension
* Discounted or free food
* Employee discount
* On-site parking
Experience:
* Hotel: 2 years (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person