Job Description
JOB DESCRIPTION
About Us
We are one of the top tier motor, home and small business insurers in the UK and home to some of the nation’s best-known brands: Churchill, Privilege, Green Flag and NIG. Our mission is to make insurance easier and better value for customers.
We currently have an exciting opportunity for experienced Motor Claims Desktop Engineers to join one of our Internal Engineering Teams, on full-time and permanent basis.
These roles can be based from our Glasgow, Leeds or Birmingham office with hybrid working. (2 days a week in the office)
What you will be doing:
You will provide an inspection service and technical support to the claims functions, inspecting all claimant’s vehicles within agreed service level timeframes. You will be responsible for the delivery of financial performance, meeting business and customer expectations with focus on time, effort and quality and cost management.
* Ensuring that the customer experience is at the heart of everything you do, treating customers fairly at all times.
* Use appropriate judgement to deliver excellent customer performance in line with the our company's values and strategy
* Support the delivery and management of the AD spend
* Identify, own, and manage the risks involved in running our business appropriate to your role, interacting with the appropriate internal and external contacts.
* Ensure opportunities and threats are managed proactively and in line with the Group Risk Framework minimum standards.
* Collaborate with your colleagues and the wider business to drive the correct outcome for DLG and our customers.
* Develop self to maximise your full potential in the role
What we are looking for:
* Applicants must have previously worked in the Automotive industry, undertaking similar duties, either as a Motor Insurance Engineer or Vehicle Damage Assessor and having a minimum of NVQ3 in Automotive Repair or similar
* ATA VDA qualifications are desirable
* Applicants should also have a good understanding of Thatcham Escribe and Audatex software, along with good knowledge of vehicle repair techniques and motor insurance claims processes
Hours: 35 hours (Monday – Friday, 9am-5pm)
Location: Commutable to either Leeds, Birmingham or Glasgow
Hybrid Working: 2 days in local office and 3 days from home