The Vacancy
Full Time – 37 Hours per week
Based at our Head Office, Shrewsbury Avenue, Peterborough
0800–1600 Monday – Friday
Here at Cross Keys Homes, we are looking to recruit an organised and customer focused Estates Administrator to support our Estate Management team.
This is a varied and fast paced role where you will provide administrative and clerical support to our Estate Rangers and Cleaning teams, helping to ensure our estates services operate efficiently and deliver excellent customer service to our residents.
About the Role
As Estates Administrator, you will play a key role in supporting the day to day administration of the Estate Management department. You will coordinate appointments, maintain records and systems, support operational planning, and act as a first point of contact for customers and colleagues.
You will work closely with Rangers, Mobile Cleaners, Neighbourhood teams and residents to ensure work is scheduled efficiently, communication is accurate and timely, and key performance information is maintained.
Key Responsibilities
1. Provide administrative support to the Estate Management team, including word processing, scanning, filing, spreadsheets and general office administration.
2. Manage and oversee actions for the Estate Services team via the housing management system QL.
3. Contact residents to arrange Damp and Mould appointments and other access appointments as required.
4. Coordinate and book appointments using MCM and Rangers’ diaries to ensure efficient scheduling and logistical planning.
5. Ensure letters, emails and customer communications are sent accurately and in a timely manner.
6. Collate and maintain monthly KPI and Clearview figures and reports.
7. Complete Mobile Cleaners’ block clean schedules and reschedule diaries where required.
8. Raise purchase orders, process invoices and special payment requests, and support stock control processes.
9. Ensure purchases and invoices are correctly goods receipted to support timely payments.
10. Provide excellent customer service to residents and colleagues both over the telephone and in person.
11. Maintain accurate records and ensure confidentiality and GDPR requirements are adhered to at all times.
What We’re Looking For
12. Experience working in an administration role.
13. Excellent organisational skills with the ability to prioritise competing workloads.
14. Strong customer service and communication skills.
15. Experience using Microsoft Office packages including Word, Excel and Outlook.
16. Ability to work effectively both independently and as part of a team.
17. Ability to work calmly and efficiently within a busy environment.
18. Experience dealing with customers over the telephone and face to face.
19. Ability to accurately record and maintain information.
20. Understanding of confidentiality, data protection and GDPR principles.
21. Experience within the housing sector would be desirable.
Qualifications
22. English and Maths GCSE Grade C / Level 4 or above.
Additional Information
23. Full UK driving licence desirable.
If you have the skills and experience to support the delivery of high quality estate services and want to be part of a team that makes a difference to our communities, we’d love to hear from you.
Please see attached job description for full details of the role.
We reserve the right to close this advert early if sufficient interest is received. Therefore, if you are interested in the role, we encourage you to apply without delay!
No agencies please.
The Company
A commercial business with a social heart, our vision is to create opportunities that change lives through our drive, expertise, resources and passion.
Our dynamic approach has made us one of the region’s leading providers of affordable homes for rent and sale. Developing new homes across Cambridgeshire and Peterborough, and the surrounding area, we’re committed to increasing the supply of affordable homes in the communities where they are needed most. Agility and innovation are central to our approach to adapting to change, and we’ll continue to grow our business in today’s fast-paced operating environment.
There’s more to building communities than building houses. In addition to providing quality homes and delivering excellent landlord services, we also provide care at home and at our two extra care communities in Peterborough as well as around the clock support through our LifeLine personal alarm service. Our community investment programme sees us working with specialist partners to bring a range of employment, wellbeing and family-friendly services to the heart of our communities, with a rapidly expanding digital support offer too.
You can find out more and the on the CKH website.
Putting People First
CKH actively seeks to continue to build an inclusive environment for its employees and the communities it serves and welcomes applications from people from all backgrounds.
At CKH, everything we do is about the people who live in our homes and access our services. So, we know we need the best people to deliver the outstanding services and support our communities deserve. No matter where your career with us takes you, you’ll be part of a team that makes a difference and creates opportunities that change lives.
As well as working to create sustainable, prosperous communities, we’re also keen to build a workplace community where you can feel supported by colleagues and enjoy your time at work. With a broad range of backgrounds and experience, our team is united by our shared values: action, commitment, excellence, integrity and teamwork. If that sounds like you, we’d love to hear from you.
Benefits
We know we need to provide a great working environment to attract the best people.
Our offer includes:
24. A great pension scheme: we will double your contribution up to a maximum of 10%, plus Life Cover.
25. Generous annual leave entitlement starting at 25 days, increasing with length of service, plus bank holidays.
26. Flexible family-friendly and carers’ policies, offering a range of paid and unpaid leave options.
27. Enhanced maternity and paternity pay.
28. CKH Rewards benefits platform, including cashback on purchases, instant vouchers and reloadable gift cards.
29. Westfield Health, providing access to a range of benefits such as 24-hour DoctorLine, Employee Assistance Programme, and money back for glasses and dental treatment (after probation).
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