2nd Line Engineer - Managed Services
Maidstone, Kent
Hybrid/Flex working (Remote for now)
Up to £34K
We're looking for a 2nd Line Support Technician who enjoys digging deeper, solving real problems, and making a genuine impact for customers. You'll be the bridge between first-line fixes and third-line expertise-owning complex issues, working directly with users, and keeping systems running smoothly.
This is a hands-on role where no two days are the same: one minute you're resolving escalated tickets, the next you're supporting on-site, learning new tech, or contributing to service improvements.
You'll join a collaborative team that values curiosity, clear communication, and doing things properly.
If you like responsibility, variety, and room to grow, you'll feel at home here.
Essential background:
2+ years in a 2nd line IT support role
Strong Active Directory, Microsoft 365, and Windows Server experience
Solid Windows, networking, and troubleshooting skills
Confident communicator with a customer-first mindset