Customer success manager

Customer Success Manager (German Speaking) – Junior, Senior & Enterprise Levels

📍 London (Hybrid: 3 days onsite per week)


We are partnering with a leading company to build out their Customer Success team in London. This is an exciting opportunity to join a fast-scaling international business supporting high-value enterprise clients across the DACH region.


🌍 The Opportunity

We are hiring German-speaking Customer Success Managers across multiple levels:

* Junior Customer Success Manager
* Customer Success Manager (Mid / Senior)
* Enterprise Customer Success Manager


You will be responsible for driving customer adoption, retention, and expansion across a portfolio of German-speaking clients.


🧭 Key Responsibilities

* Own and manage relationships with German-speaking customers across SMB to enterprise accounts
* Lead onboarding, implementation support, and ongoing account management
* Identify upsell and expansion opportunities aligned with customer goals
* Act as the voice of the customer internally, feeding insights to Product and Sales teams
* Support customer health monitoring, renewals, and risk mitigation
* Run strategic QBRs with senior stakeholders for enterprise accounts (senior/enterprise level)


🎯 What We’re Looking For

Junior level:

* 1–2 years experience in Customer Success, Account Management, Sales or Recruitment role
* Strong communication skills in German and English
* Eagerness to learn and grow in a fast-paced environment

Senior level:

* 3–5+ years in Customer Success or Account Management within payments/SaaS/e-commerce industry
* Proven ability to manage multiple accounts and drive renewals/expansion
* Comfortable handling complex stakeholder environments

Enterprise level:

* 5–8+ years in enterprise Customer Success or strategic account management within payments/e-commerce industry
* Experience managing high-value, complex accounts and executive-level stakeholders
* Strong commercial acumen and ability to influence at C-level


🗣️ Requirements

* Fluent German and English (mandatory)
* Experience in SaaS, e-commerce, or digital platforms preferred
* Strong relationship-building and problem-solving skills
* Ability to work onsite in London 3 days per week


🚀 What’s on Offer

* Opportunity to join a rapidly scaling global tech business
* Clear progression paths across junior → enterprise levels
* Exposure to high-growth international e-commerce clients
* Collaborative, high-performance culture in central London


*Please note that unfortunately, visa sponsorship is not available for this role*