Customer Service Advisor
Location: Bournemouth
Hours: 8am – 5pm, Monday – Friday
Salary: £27,000 - £29,000 per annum
Onsite parking
We’re seeking a friendly, detail-oriented, and professional Customer Service Representative to join our client on a permanent basis. The ideal candidate will be the first point of contact for our customers and will play a key role in providing high-quality service, resolving inquiries, and ensuring overall customer satisfaction.
Key Responsibilities:
Respond promptly and professionally to customer enquiries via phone and email
Provide accurate information regarding products, services, and orders
Resolve customer complaints and issues efficiently
Document customer interactions and maintain accurate records in the CRM system
Direct customer calls to the correct department
Escalate complex cases to appropriate teams when necessary
Follow up with customers to ensure satisfaction
Requirements:
Excellent verbal and written communication skills
Strong problem-solving skills and attention to detail
Ability to multitask, prioritise, and manage time effectively
Empathy, patience, and a customer-first attitude
For more information, or to apply please send an updated cv to (url removed) or APPLY NOW