Job Title: Maintenance Supervisor Team: Maintenance Service: Property Services Responsible to: Area Manager Job Summary To effectively support the Managers in the management and of our Maintenance service. To ensure all work is planned and carried out within priority ensuring value for money and a high standard of finish. The supervision of a team of staff colleagues and works whilst on site to ensure works are completed satisfactorily. To carry out a range of trade tasks where required to aid the completion of works in a property. To continuously improve working practises to enable continuous improvement of the service. We offer all our employees a great package of benefits too, including: Competitive salary £38,015 which is bench marked against other employers Enrolment on our Aviva pension scheme (9.5% employer contribution) 30 days holiday (plus extra days off for Bank Holidays/Birthdays) Health care scheme Flexible/agile working, plus the option to work from home if your role allows Enhanced maternity/paternity pay Continual professional development including management development. A dedicated health and wellbeing programme (access to a variety of support and free benefits) Time out of work to carry out volunteer opportunities Main Responsibilities To support the Management Team in the in the management and continuous improvement of the Maintenance Service. To support the Managers by being a point of contact for a range of trade operatives and contractors carrying out within the Maintenance Team, ensuring work is completed to a high standard and within agreed timeframes. Liaise with the Management team to plan, allocate, and monitor daily workloads, ensuring effective resource management. Conduct site inspections to assess work quality, compliance with regulations, and customer satisfaction. Diagnosing and resolving technical issues, providing guidance and support to operatives. Carry out assessments and provide clear specifications for work, ensuring repairs and maintenance meet required standards and comply with regulatory requirements. Provide a customer focused service by liaising with a range of stakeholders to ensure effective running within the Maintenance Service Coordinate with materials supplier and Works Planner to regarding materials and equipment to ensure effective completion of works orders as well as ensuring cost-effective use of materials, tools, and labour. Monitor performance against key performance indicators (KPIs) and take corrective action where needed. Provide coaching and mentoring to operatives to enhance skills and efficiency. Liaise with Managers and the Works Planners to monitor delivery and make any necessary adjustments between teams to ensure optimum utilisation of staff to meeting service requirements. The post holder will be expected to be aware of safeguarding vulnerable adults and children and report any concerns via Ongo’s Safeguarding policies and procedures. Skills, Competence, Experience Required Relevant trade qualification (e.g., NVQ Level 3 in a building-related trade or equivalent experience). Proven experience supervising a team within a responsive repairs or maintenance environment. Strong knowledge of health and safety regulations, including CDM, asbestos awareness, and working at heights. Experience of diagnosing property maintenance requirements and recommend effective solutions. Experience in preparing and providing work specifications to ensure consistency and quality Excellent communication and leadership skills, with the ability to motivate and develop teams. IT literacy, including experience using job management systems and reporting tools. Previous experience of working to targets and within timescales. Ability to organise own workload and possess effective time management skills Working as part of a team, as well as on an individual basis. Ability to work flexibly, including evening/weekend working Full driving licence. Lone Working The post holder will be required to work alone across the Ongo stock. The post holder will be issued with a lone working device. CLOSING DATE FOR APPLICATIONS 18 MAY 2025