Job DescriptionDesk Sales Professional (Mid-Market)Req ID: 58119Posting Start Date: 28/04/2026Job Function: Sales and CommercialDivision: UK BusinessJob Location: GBR-Birmingham-Three SnowhillAdvertised Salary: CompetitiveClosing Date: 06/05/2026Location: BirminghamTerm: 12 months fixed termWhy this job mattersYou’ll manage a portfolio of around 80 customers from a desk-based role. You’ll build strong relationships, keep customers happy, and identify simple upsell and cross-sell opportunities, while managing accounts worth several million pounds in revenue.What you’ll be doingOwn and deliver revenue targets, solo or as part of a high-energy virtual sales teamGet on the front foot with outbound sales—regular customer calls and promoting BT products and servicesTeam up with field sales and specialist experts to win opportunities across BT’s core product linesKeep forecasts and KPIs accurate and up to date for leadership teamsSpot and manage churn risks before they become problemsFind and win new customer opportunitiesGrow the business using a smart, multi-channel sales approachClose your own deals, bringing in specialists when needed to meet customer needsBe the desk-based go-to for customers and partners, building strong, long-term relationshipsThe skills you’ll needRelationship-drivenCustomer-centricConsultativeInfluentialResults-focusedHere are some of the great benefits we offer50% on target bonusBT Pension scheme, minimum 5% Employee contribution, BT contribution 10%From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.25 days annual leave (not including bank holidays), increasing with service24/7 private virtual GP appointments for UK colleagues2 weeks carer’s leaveWorld-class training and development opportunitiesOption to join BT Shares Saving schemes.Our working modelHybrid policy: Three in the office, two remoteBT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.
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