Customer Service CoordinatorMonday- Friday8:30am-5pm£24K per annumAre you a natural problem solver with excellent communication skills? Pertemps are recruiting for a dedicated and enthusiastic candidate to join our client’s fantastic team.Responsibilities
* Follow all customer service procedures as outlined in the manual- including monthly focus on amending posting dates.
* Follow the companies process in line with HMRC requirements, link all paperwork to NAV or the company folder.
* Liaise with all relevant departments to agree availability of stock, agree delivery dates and confirmation of order fulfilment.
* Day to day communication with customers with emphasis on meeting order quantities and timescales.
* Collate and update customer information files on individual accounts.
* Dealing with debt notes, returns, collections, credit notes and invoices.
* Editing and converting orders, raising invoices, sending invoices and produce a consignment not for delivery.
* Complete credit and debit card payments and refunds.
* Track parcels.
* Deal with customer complaints and enquires.
* Adhoc Administration duties as required by customer service departments.
Skills
1. Excellent use of word, excel, shopify and NAV systems.
2. Good telephone manner.
3. Good com...