The Role
We are looking for a dedicated
Partner Experience and Operations Manager
to lead on the development and roll out of a 360 partner experience strategy and manage the operational running of the Partner Services department.
You'll oversee a team responsible for fulfilling contractual rights and delivering exceptional matchday event experiences.
Please note: this role is required to work on matchdays and events.
Who We Are
We are one of the most famous clubs in world football, with a rich heritage and history of success – read more about our history, here.
Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).
Your day-to-day
* Deliver strategic partner experiences - you'll lead a seasonal event strategy to engage high-value partner contacts, including UCL away games, Christmas, end of season and pre-season events
* Oversee flagship events - you will plan and deliver key moments such as our annual partner event and other high-profile partner activations
* Manage partner suite operations - you'll lead matchday delivery at Emirates Stadium, including guest comms, VIP logistics, hospitality, gifting and venue readiness
* Develop a partner gifting strategy - you'll create and implement a coordinated gifting approach for current and prospective partners
* Lead on ticketing and venue liaison - you will act as the main point of contact for ticketing and venue related operations within the partnerships function
* Run training ground experiences - you will own the delivery and scheduling of premium partner access to the Sobha Realty Training Centre
* Support asset and inventory management - you'll work cross-functionally to build and maintain a clear partnership asset inventory
* Line manage Partner Experience Executives - you will lead and inspire two Executives in delivering across ticketing, branding, merchandise, events, European trips, and matchday operations
What We Are Looking For
* B2B event experience - you have an extensive track record in delivering high-quality events, ideally in sport or football, with a focus on VIPs and key stakeholders
* Best-in-class stakeholder management skills - you're experienced working with senior contacts in professional settings, always representing the organisation with professionalism
* Organised and efficient mindset - you manage multiple priorities with ease and stay composed under pressure
* Detail oriented approach - you deliver work to a high standard with great attention to detail
* Inspiring team leader - you're self-motivated and confident leading and supporting a team
* Tech-savvy individual - you're proficient in Microsoft Office, including Excel, PowerPoint, Word, and Outlook
* Excellent communicator - you engage well with a wide range of people and communicate clearly, both in writing and in person
* Flexibility and commitment - you're happy to work evenings, weekends, and travel when needed, across various club sites and international locations
Why choose us
At Arsenal, we want everyone to feel a sense of trust and belonging, so we are proud of both our club values and also what we offer to our employees. As one of our Gunners, you will receive:
* An exciting reward and recognition scheme
* Generous holiday allowance which increases with your length of service
* Great internal learning and development programmes
* A flexible hybrid working model
* Priority access to apply for match tickets
* A competitive health and wellbeing benefits package
* A leading Employee Assistance Programme
* Great discounts with some of our Partners
Discover why 'Our Gunners' are proud to be part of our team - view their stories here.
Arsenal for Everyone
Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch.
Disability Confident Leader
We are a Disability Confident Leader. We actively welcome and encourage applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application.
If you are likely to meet the definition of being a 'disabled person' according to the Equality Act 2010, you may be eligible to apply for an interview via the Disability Confident Scheme - please indicate this in your application form below. The information you share with us about your health or disability will not be used in recruitment decisions.
Our Commitment to Safeguarding
We are committed to ensuring that our environments for children, young people and adults at risk remain safe and inclusive. We therefore require successful candidates to complete a DBS check and other essential background checks prior to starting their employment. Depending on the responsibilities of the role, a DBS will be either a basic, standard, or enhanced check.
Application Closing Date - Wednesday 15th October 2025
Please note: we reserve the right to close the position early if application volumes are particularly high. We encourage you to get your application in sooner rather than later.
Updates on the status of your application will be sent via email, please routinely check your spam and junk folders, as occasionally emails sent via the Teamtailor platform will find themselves there.
Good luck