We are seeking an Referral Partnerships Manager to contribute to growth of new sales within the UK commercial team. This role is key to help us deliver long-term revenue growth where the role holder will be responsible for growing and maintaining a pipeline that delivers new partnerships across partner types, supporting new pipeline build above a defined threshold turnover. The role holder will work with partners, sales teams and own self generation activity to continually deliver to revenue goals.
To be the ideal candidate you will have both payments and enterprise complex sales experience. You will also have experience of the complexities of vertical and integrated payment solutions and how to approach the market to drive growth through them.
What you’ll be doing
Partner Development - Commercial & Strategic
* Drive new partnerships that deliver SMB lead growth through new and existing partnership agreements.
* Delivering to set sales plans, key KPIs, and performance metrics.
* Identifying campaign activities for sales opportunities and growth vertical segments.
* Building and maintaining relationships with key partners and internal stakeholders.
* Collaborating with marketing, product development, and operations teams.
Day‑to‑Day
* Serve as the escalation point for your partner needs and complex issues.
* Take accountability for your customers’ success to ensure the reach of revenue goals by following set processes and delivering excellence to our partners.
* Leverage tools (Salesforce, ticketing, workflow automation) to follow the correct paths of customer support.
* Completing all required sales forecasting and pipeline management updates.
* Monitoring and assessing competitor activities and market trends.
* Conducting regular sales meetings and market outreach to build and maintain the required pipeline.
* Working with key internal stakeholders to develop and implement customer sales.
* Performance Management & Reporting
* Following and delivering to performance metrics (KPIs, SLAs, satisfaction scores) relating to performance and efficiency of role.
* Lead regular internal business reviews with internal stakeholders, customers and partners sharing actionable insights that support decisions and revenue growth.
* Work with all core revenue teams in aligning handover and planning of portfolio.
* Deliver accurate, timely reporting and data‑driven recommendations to senior leadership.
* Ensure all activity follows the required internal policies, regulatory requirements, and industry standards.
* Ensure all required training is completed within timelines.
* Proactively identify vulnerabilities and work with key stakeholders to strengthen the business.
* Ensuring compliance with industry regulations and company policies is followed.
What you’ll be experienced in
* Industry Experience proven experience within payments and new business partner sales.
* Operational & Commercial Acumen: Proven ability to of identifying commercial levers that drive revenue growth and achievement of target revenue plans.
* Analytical Skills: Ability to analyse data, identify trends, and generate actionable insights.
* Technical Acumen: Proficiency with modern CRM systems (e.g., Salesforce).
* Regulatory Knowledge: Familiarity with compliance requirements in financial services (e.g., KYC, AML, data protection).
* Commercial Thinking: Ability to balance efficiency with business growth, spotting opportunities to maximise value and company profitability.
* Strategic Thinking: Sees the big picture, connects dots across the ecosystem, and shapes long‑term operational strategies.
* Influence & Stakeholder Management: Skilled at building trust, driving alignment, and influencing senior stakeholders internally and externally.
* Problem‑Solving: Comfortable tackling ambiguity, resolving conflicts, and creating solutions in high‑pressure situations.
* Communication: Exceptional verbal and written communication; able to translate complex operational issues into clear narratives for executives and partners.
* Adaptability: Thrives in fast‑paced, evolving environments and embraces change as an opportunity for growth.
The hours
This is a full‑time role (40 hours a week) – Monday to Friday.
What you’ll get
* Salary is competitive and negotiable.
* 25 days holiday per year, plus a day off on your birthday, a wellbeing day and one day if you’re moving house!
* Length of service holiday benefit – 1 day off for each year of service up to 28 days.
* Private Medical Insurance
* Electric Car Scheme
* Free access to a Mortgage Advisor
* 4x salary life assurance
* Income protection
* 6% employer pension contributions
* Charity matching & time off for volunteering
* Bike to Work Scheme
* Access to the People Hub which includes - Discounts with a range of retailers, wellbeing and exercise material and a vast book of recipes!
* Hybrid working approach
* Option to apply for sabbatical leave
* Free fruit, cold & hot drinks and snacks provided every week.
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