Tayview Medical Practice 16 Victoria Street NEWPORT-ON-TAY Fife DD6 8DJ DD6 8DJ
Tayview Medical Practice is a large, friendly, forward thinking practice which provides services from two practices based within Newport and Tayport (Fife). We are a training practice for undergraduate students and are affiliated with both The University of Dundee and St. Andrews University. Our main focus is to provide excellent patient care to our patient population.
We are seeking a dedicated and organised Medical Receptionist to join our healthcare team. The ideal candidate will be responsible for managing the front desk operations, providing excellent customer service to patients, and ensuring the smooth running of administrative tasks within the medical facility. This role is crucial in creating a welcoming environment for patients and supporting the healthcare professionals in delivering quality care.
This position is based on 30 hours per week, working Monday to Friday involving a mixed shift pattern between both sites. The mixed shift pattern being 0800-1800hrs, 0800-1300hrs or 1300-1800hrs.
Previous experience of working within either primary or secondary care would be desirable, although full training will be given to the successful candidate.
Duties
1. Greet patients and visitors warmly, ensuring a positive first impression of the practice.
2. Manage appointment scheduling, including booking, rescheduling, and confirming patient appointments.
3. Handle incoming calls and respond to patient inquiries with professionalism and accuracy.
4. Maintain patient records and ensure all documentation is up-to-date and compliant with privacy regulations.
5. Process patient registrations and collect necessary information efficiently.
6. Ensure the reception area is tidy, organised, and stocked with necessary materials.
7. Collaborate with medical staff to facilitate smooth patient flow throughout the practice.
Qualifications
8. Proven experience in an administrative or office role, preferably within a healthcare setting.
9. Strong organisational skills with an ability to manage multiple tasks effectively.
10. Excellent communication skills, both verbal and written, with a focus on customer service.
11. Proficient in using office equipment and software applications relevant to medical reception duties.
12. Ability to maintain confidentiality and handle sensitive information responsibly.
13. A proactive attitude towards problem-solving and a willingness to learn new processes.
If you are passionate about providing exceptional support in a medical environment and possess the necessary skills, we encourage you to apply for this rewarding position as a Medical Receptionist.
For informal enquiries regarding the above please contact Mrs Alyson Orr, Practice Manager via email
Applications are invited by covering letter and CV emailed to
Please note, if you have not been contacted regarding an interview 2 weeks after the closing date, your application has been unsuccessful.
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