Administrator and Technical Support Officer
£27,000 per annum
Location: Home based with working and travel across Bradford and district.
Hours: Full-time - 37.5 hours per week. Job share and flexible working options can be considered.
Duration: 24 months with possible extension subject to funding.
Reports to: Business Support Manager
Direct reports: None
Background
Bradford Care Association (BCA) is a membership organisation which brings unity to adult social care providers across Bradford and district, helping them to work in partnership for the good of everyone in the social care sector.
Our Vision is to have a united and sustainable care sector across Bradford and district, which is known for providing innovative and high-quality care and is an equal partner within the health and care system.
Our Purpose is to collaborate with others to be the voice of Bradford district adult social care providers and the people they support, helping them evolve and innovate through the development, sharing and adoption of best practice and influencing the adult social care sector decision makers on critical issues.
Role
This role is key to achieving BCA’s ambitions and its commitment to supporting social care providers in delivering innovative and high-quality care. This position is designed to grow with the organisation, proving scope for the individual to develop the role, their skills, and to contribute to future service improvements.
As an Administrator and Technical Support Officer, you will:
* Provide administrative support to members of the BCA Leadership Team.
* Act as the first point of contact for BCA enquiries.
* Offer advice to adult social care providers and other organisations.
* Help deliver a range of high-profile and high-scrutiny projects across the Bradford district.
* Support digital projects that enhance service delivery and operational efficiency across the adult social care sector.
Your role is pivotal in supporting the adult social care sector. You will work both autonomously and collaboratively to assist and enable continuous improvement by providing support to BCA employees and members.
Responsibilities
This role provides administrative support to BCA Leadership Team and across all its activities. You will act as the primary point of contact for BCA-related enquiries, offering clear advice and directing individuals to appropriate support, services, and initiatives across a wide range of topics. Additionally, you will oversee communications activity including managing incoming and outgoing emails, drafting formal correspondence, and ensuring timely and professional responses. In this post you will:
* Schedule, plan, organise, co‑ordinate, attend, record and minute internal and external meetings and check for accuracy. Minutes can be produced manually or by using Copilot.
* Support with the planning, organisation and co‑ordination of numerous internal & external workshops, webinars and events, liaise with & book venues, invite speakers, create posters, & leaflets, purchase promotional materials & refreshments, collate presentations, publicise, attend and issue resource packs.
* Provide admin and technical support to the digital projects.
* Support with the collation, compilation and production of surveys, funding applications, handbooks, brochures promotional materials, presentations, briefing papers, reports & agendas, including the BCA Board Monthly Report & Agenda.
* Assist with the design, scheduling, planning, organisation, co‑ordination and marketing of training & development programmes and courses, liaise with & book venues, design posters, and leaflets, create email templates and training packs, engage with providers, liaise with training organisations & education institutions and monitor attendance.
* Maintain & post information on the WhatsApp groups within the BCA and provider WhatsApp community.
* Manage, review and update the BCA website and social media channels, working with our media partner, Shooting Star.
* Manage BCA digital systems such as ZoHo CRM, SharePoint, MS Teams to manage customer relationships, track engagement, and support data‑driven communication strategies.
* Undertake tasks which from time to time may be allocated to the post holder which are commensurate with the level and grade of the post.
* Comply with all relevant BCA policy and procedures, including those relating to Health and Safety, Data Protection etc.
Requirements
* Excellent organisational skills, self‑motivated, with the ability to work as part of a team and on own initiative and effectively manage & prioritise workload to meet competing deadlines.
* Ability to work under pressure on multiple projects and initiatives simultaneously and adapt to shifting priorities in an environment of change and uncertainty.
* Excellent customer service skills with the ability to deal with a wide variety of enquiries from a broad range of individuals and organisations.
* Excellent oral and written communication skills and the ability to understand, deliver and present complex information, verbally and in writing using a range of digital tools such as Slido, Kahoot and the Microsoft Suite and forms (PowerPoint, MS Teams, etc).
* Excellent interpersonal skills, comfortable with building and maintaining relationships & networking and the ability to engage confidently & work in close collaboration with the wider BCA team and a variety of internal and external stakeholders, to promote good practice and innovation.
* Experience of organising, coordinating, facilitating, attending workshops, networks and events, both face to face and virtually.
* Competent in Microsoft 365 applications with a strong command of digital skills and the ability to confidently and quickly become comfortable using new technology, systems and software applications. Excel, PowerPoint, Word, Copilot, MS Teams, Outlook and SharePoint etc.
* Solid understanding of cyber security principles and GDPR compliance, with the ability to apply best practices for data protection and secure information handling across systems and processes.
* Experience using CRM platforms such as ZoHo to manage customer relationships, track engagement, and support data‑driven communication strategies.
* Ability to create engaging communication materials using tools such as Canva, Mailchimp and the Microsoft suite of software.
* Digitally competent with the ability to quickly learn and adapt to new software programmes and tools, demonstrating confidence across a range of platforms and technologies.
* Full driving licence or the ability to demonstrate how meet the travel requirements of the role.
Why Join Us
* Flexible, part‑time working arrangements
* Opportunity to make a real difference in the adult social care sector
* Supportive and collaborative team environment
* Chance to develop your digital and organisational skills
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