Job Advert Customer Service Assistant - Pavilion Our Commitment to Community Health, Well-Being, and Enriching Experiences At LED Group, we’re passionate about more than just running leisure centres and hospitality venues—we’re dedicated to creating lively spaces where communities can flourish, well-being is supported, and lasting memories are made. As the umbrella organisation for both LED Community Leisure and LED Enterprises, our roots are firmly embedded in East Devon. We’re committed to promoting health, fitness, and enjoyment for all, offering a wide array of activities and programmes. Being part of LED Group means joining a team striving to make a real difference within our local communities. Why Work for Pavilion Exmouth? Nestled along the beautiful Exmouth seafront, Pavilion Exmouth boasts a 541-seat theatre and hosts an array of exciting events, from musicals and comedy to ballet performances. As a key part of LED Enterprises, Pavilion Exmouth gives you the chance to immerse yourself in a thriving hospitality business, with ample opportunities for personal growth and development. You’ll be at the heart of a vibrant events scene, surrounded by the buzz of live entertainment and a welcoming team spirit. WHAT YOU’LL BE DOING Joining us as a Customer Service Assistant, you’ll play a vital role in delivering exceptional service at our café and bar, managing ice cream sales, and ensuring the smooth running of theatre events. Your responsibilities will also include helping with stock control, handling cash transactions, and maintaining a clean, safe environment for guests and colleagues alike. WHY YOU’LL LOVE IT HERE Becoming part of our team means joining a group of passionate, customer-focused individuals in a scenic and fast-paced setting. With an ever-changing calendar of events and a bustling theatre atmosphere, each day brings fresh experiences and challenges. You’ll have the chance to interact with a diverse array of patrons and help shape memorable moments for all who visit. WHO WE’RE LOOKING FOR We’re on the lookout for enthusiastic team players who can work confidently both independently and as part of a close-knit group. You’ll need a keen eye for detail, the flexibility to work non-standard hours, and a genuine passion for delivering superb customer service. While previous experience in hospitality or a related field is an advantage, what’s most important is your positive attitude and willingness to learn. BONUS POINTS * Holding a Basic Food Hygiene Certificate * Having prior experience in hospitality * Knowledge of the leisure industry * Being over 18 years of age (essential for licensing purposes) * A true passion for providing top-notch service TEAM BENEFITS * Free gym and swim membership * Staff Perks Discount Card—save up to 20% at food outlets and enjoy many other LED benefits * Access to the My Staff Shop Employee Benefit Scheme—fantastic savings on shopping, savings, or mortgages * Free bowling at Ocean for you and your household * Free soft play for the dependents of team members at Ocean * Employee Assistance Programme and counselling services * Business development training opportunities * Optional health cash plan * ‘Shout Out’ Award Scheme to recognise exceptional contributions DIVERSITY & INCLUSION We are committed to fostering a diverse and inclusive workplace. Applications are warmly welcomed from all members of our community, regardless of background or ability. Ultimately, your enthusiasm and ability to excel in the role matter most to us. Join our team and be part of something truly special—apply today!