Overview
Join Superdrug Head Office - Make a Real Difference Every Day!
Location & Hours
Location: East Croydon Station, London
Hours: 37.5 hours per week, 9:00am – 5:30pm. Hybrid working available: 2 days from home, 3 days in office.
Salary
Competitive
Key Responsibilities
* Provide administration, support and management of the A.S. Watson (UK) production environments.
* Respond to and resolve issues affecting internal and external customer system availability.
* Provide highly specialised technical expertise to support and maintain multiple environments and demonstrate awareness of associated A.S. Watson (UK) IT Services.
* Partner with technical teams to develop and implement solutions.
* Work with 3rd party vendors, ensuring SLA, OLA and KPI's are reviewed and met.
* Conduct complex technical analysis to resolve system problems, ensuring procedures and processes are followed or enhanced for system changes.
Customer Interaction & Service
* Sees every interaction with the customer as an opportunity to delight them.
* Comfortable using different platforms to communicate with customers.
* Understands customer needs and empowers others to remove barriers to deliver great service.
* Uses positive language and behaviours, building trust and rapport with customers and colleagues.
* Prioritises actions that delight the customer/colleague.
* Suggests and supports new ideas and ways of working designed to improve service.
This job is a good fit for you if:
* Confident in using data to make tactical decisions.
* Knowledgeable about their specialism and aware of wider market trends in their business area.
* Confidently communicates, challenges and gives feedback to others.
* Encourages teamwork & collaboration between their own team and others.
* Recognises the strengths & contributions of various teams, builds on networks to understand priorities of others and how to add value.
* Seeks feedback, listens to it and finds positive outcomes and solutions.
* Generates ideas and feels they can be shared within their immediate team and outside of the team.
* Actively looks for new ways of working through AI that would benefit the business.
* Actively develops their ability to use AI effectively and think critically about outputs.
* Strengthen the human touch, balancing AI efficiency with coaching, empathy, and team cohesion.
What you'll need:
* 2-3 years experience working in a busy support team at 2nd/3rd line level.
* Experience providing support and understanding challenges of the retail sector.
* Experience managing 3rd party suppliers.
* Experience providing technical and user-focused documentation.
Technical Skills
* MS Windows 7 & 10, Server 2008 – 2019
* MS Office 2010 – 2016 (O365)
* Office 365 Cloud Support
* Understanding of Active Directory, Group Policy, DNS, DHCP
* VPN experience with Junos Pulse, Pulse Secure, Juniper and user authentication solutions
* Dell storage, server and workstation
* Mobile Application / Device Management
* Enterprise endpoint security experience
* LAN and WAN troubleshooting
* IP Voice and telephone support
* Basic understanding of Microsoft SQL and Oracle
* ServiceNow or Top Desk
* Microsoft Intune
* Kaspersky AV or similar
* SAN storage experience
* Apple Mac, iPhone and iPad devices
* Adobe Creative Suite
* Virtualisation using VMWare vSphere 5.5 or later
* VEEAM or similar solution
* Forefront Threat Management Gateway (TMG)
Benefits
* 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
* 2 staff discount codes for yourself and a family member or friend
* 30% discount on Superdrug Own Brand Products both in store and online
* Hybrid working patterns: 2 days from home, 3 days in office
* Company pension matching and bonus
* Stream – a money management app giving access to a percentage of pay as you earn it
* Being part of A.S. Watson Group, world's largest international health and beauty retailer with over 15,700 stores in 25 markets
* Unrivalled Learning and Development programmes
* Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss support
* Come and be part of something special!
#J-18808-Ljbffr