Career
In this role, you’ll develop your leadership and operational expertise within a fast‑paced payroll environment.
You’ll take responsibility for planning and allocating daily activities, monitoring schedules, and ensuring all payroll tasks are completed accurately and on time.
You’ll build your capability in stakeholder management by proactively engaging with customers, supporting service improvements, and ensuring delivery aligns with agreed SLAs.
You’ll strengthen your technical payroll knowledge, keep up to date with legislation, maintain GDPR standards, and ensure compliance across all activities.
You’ll continue to grow your coaching and mentoring skills, supporting team performance while addressing behavioural or performance challenges where needed.
Team
You’ll be a key part of the Managed Payroll function, working closely with Payroll Analysts and the Payroll Manager to ensure smooth day‑to‑day operations.
Acting as a senior point of support, you’ll guide Analysts through complex queries, provide coaching, and act as the first point of escalation, owning issues through to resolution.
You’ll also play an active role in onboarding new starters, supporting their induction and development, while maintaining strong relationships with customers to ensure a high‑quality, consistent service.
Impact
Your role will be critical in ensuring payroll accuracy, compliance, and service excellence.
By signing off payrolls, overseeing BACS transmissions, and maintaining rigorous attention to detail, you’ll ensure payroll is delivered right the first time and in line with customer expectations.
You’ll drive team performance by coaching Analysts, managing escalations effectively, and ensuring issues are resolved quickly and appropriately.
Through proactive customer engagement and continuous improvement, you’ll help enhance service delivery and strengthen client relationships.
Benefits
* Access to over 60 internal training courses, professional qualifications, and cross‑departmental mentoring and coaching programs
* 24/7 access to a GP through Help at Hand for you and your family, confidential mental health support, and paid sick leave
* Ability to purchase or sell additional holiday days beyond 25 days and bank holidays
* Enhanced family leave
* My MHRewards offering discounts at over 900 retailers
* Monthly employee recognition programme and departmental awards
* Referral bonus scheme of up to £2,000
* Employee‑led social events such as running clubs, football teams, book clubs, and bake‑offs
* On‑site subsidised restaurants offering a variety of fresh meals daily
* Opt‑in benefits schemes such as private medical insurance and dental coverage
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