[Hampton by Hilton Manchester Northern Quarter]
Hampton by Hilton Manchester Northern Quarter, 41 Rochdale Road, Manchester, Lancashire, M4 4HT
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At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the look out for new talent to join us on our journey...
Description
Our new hotel virtual tour (click on the link and enjoy!) ......
A DAY IN THE LIFE OF A Night Guest Service Manager at Hampton By Hilton Northern Quarter, Manchester.
What you'll be doing...
Reporting to the Senior Guest Services Manager, you can expect your working day to include the following.
WHAT WE NEED FROM YOU
We hire mostly on personality & potential but here are a few of our requirements...
to succeed in the role of a Night Guest Service Manager, your key responsibilities will be performing management operational duties on a day to day basis within the hotel, in line with company policy and brand standards. You will assist in maximising all areas of profitability, through increased revenue generation and productivity to ensure the highest levels of customer satisfaction in the hotel. You will be responsible for ensuring all Health and Safety requirements are met for your department.
You will also be responsible for managing and motivating the hotel team, ensuring that all staff within each department are adequately trained to brand standards.
Key Task will involove the follwing :
* Assist in Leading and developing the Nights Team to ensure effective delivery of sales and high standards of customer service
* To be able to perform Duty Management shifts, ensuring that your department is fully staffed in accordance with daily/weekly business levels
* Ensuring clear and straightforward communication is maintained through the Front of House and all other Operational departments
* To be responsible for ensuring that there is a high standard of public relations with all guests, dealing with any complaints or compliments and reporting them to the Senior Management Team.
* Safety and security of the building during the night
WHAT WE OFFER
You will have access to a benefits package we believe truly works for our people and enhances our overall culture...
* Discounted hotel room rates for you and your friends & family
* Extra days holiday for your birthday
* Flexible working arrangements
* Pension
* Free meals on duty saving you over £1000 per year
To learn more about our full benefits package, to watch our employee benefits video.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We accept and celebrate our team for who they are and welcome people of all races, disabilities, sex, gender identities and reassignment, sexual orientation, ages, pregnancy and maternity, religion or belief and marriage and civil partnerships.