We have an exciting new opportunity for a Head of Business Services to join a growing, independent Chartered firm in Wakefield.
As the Head of Business Services, you will be responsible for:
* Acting as the primary contact for Business Services, managing client relationships, team input, and escalated issues.
* Managing a portfolio of clients, ensuring high standards of service.
* Overseeing payroll delivery and holding overall responsibility for personal tax.
* Ensuring compliance with regulatory requirements, including onboarding and AML.
* Advising clients on commercial and tax matters, identifying needs and solutions.
* Handling fee negotiations, billing accuracy, and time/cost recovery.
* Leading, mentoring, and developing team members, fostering a high-performance culture.
* Allocating work and maintaining high technical standards across the team.
* Supporting development of apprentices and trainees, ensuring progress toward qualifications.
* Contributing to strategic planning and continuous improvement initiatives.
* Maximising use of IT systems (Sage, Xero, CCH, MS Office).
* Ensuring adherence to CPD and internal training programmes.
To qualify for this Head of Business Services role, ideally you should meet the following:
* Experience managing your own portfolio of clients and overseeing staff.
* Thorough expertise in key areas of regulation, compliance and risk oversight.
* Strong commercial acumen and insight, understands a diverse range of client sectors.
* An experienced people manager, adept at leading and mentoring a team, effectively delegating tasks and managing workflow, driving team performance and professional development, and promoting a positive and accountable team culture.
* Excellent written and verbal communicator – producing clear verbal and written communication for both colleagues and clients with experience of professional report writing and proposal development.
* ACA or ACCA qualified.
What’s on offer?
* 25 days annual leave + bank holidays
* Flexible working options
* Free parking
* Death in Service c over
* Reward and recognition program
* Salary from £65,000 to £75,000
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