Customer Experience Team Manager
Salary: £36,000.00 - £40,000.00
Hours: 37.5
Location: Leicester (Syston) - Hybrid Working
Join us at Flogas, where we support your growth with training, benefits, and development opportunities as part of our 1,350-strong team.
Flogas is committed to doing energy right by customers across the country. From Drivers to Technicians, Customer Experience experts to Site Managers, Engineers to Electricians, we work together to serve our customers effectively.
Role Overview: Customer Experience Team Manager
Reporting to the Head of Customer Experience, this role involves leading a team to meet performance targets through excellent customer service. You will identify opportunities to add value through sales and service of our bottled gas and bulk clients.
While our roots are in fossil fuels, we are transitioning towards delivering 100% renewable energy by 2040. We support customers in reducing emissions by switching from oil to gas and are developing offerings like heat pumps, solar panels, bio-fuels, and renewable gases. Join us to be part of this exciting future.
Candidate Requirements:
* Experience managing teams in a contact centre environment
* Proven skills in team and people management
* Experience in people development
* Excellent interpersonal and problem-solving skills
* Strong team player
* Ability to balance business and customer needs
* Expertise in customer service duties
* Self-motivated with motivational skills
* Experience in change management
* Proactive problem-solving approach
* Flexible working approach
* Recruitment experience
Benefits:
* 25 days holiday plus statutory, with options to buy 5 more
* Employer pension contribution of 5%
* Life assurance up to 4x salary
* Health Cash plan worth up to £900/year
* Discounted gym membership
* Fully funded eye tests and glasses contribution
* Annual flu vaccination
* Retail discounts at 900 stores
* Enhanced maternity/paternity benefits
* Training opportunities
* Employee Assistance Programme with 24/7 helpline
* One volunteering day annually
* Monthly recognition awards
About Flogas:
Flogas supplies LPG across Britain, committed to delivering 100% renewable energy by 2040. Backed by Group DCC, we’ve grown over 35 years and continue to innovate in infrastructure and renewable energy solutions.
Our Commitment to Equality:
We are an equal opportunities employer, welcoming applications from all backgrounds and committed to creating an inclusive environment for everyone.
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