Housing Support Officer
Location: Newcastle/Gateshead/Northumberland
Salary up to £29,856.80 per annum including company vehicle and fuel card or £3,500 company car allowance
Contract: Full time – Permanent, 40hrs per week, Monday to Friday
Mears provides temporary accommodation to asylum seekers in three regions: Northeast, Yorkshire and Humber, Northern Ireland, and Scotland. We partner with central and local government, registered providers, tenants, landlords and investors to find solutions to homelessness, provide more social and affordable housing and create specialist housing for people with care needs.
About the Role
We are looking for a Housing Support Officer to join our expanding team. This rewarding role focuses on supporting asylum seekers through their right‑to‑work application process with the Home Office, providing both practical and emotional support, addressing safeguarding and welfare needs, monitoring wellbeing, and keeping accurate records for compliance.
Role Criteria
* Support asylum seekers throughout their application process, ensuring welfare and safeguarding needs are met
* Provide practical and emotional support to individuals and families
* Identify needs and put in place support packages to promote independence
* Work with vulnerable and diverse client groups, including those with mental health needs or challenging behaviours
* Carry out risk assessments and maintain accurate records for audits and compliance
* Communicate effectively with colleagues, service users, local authorities, and partner organisations
* Maintain professional boundaries while being approachable, empathetic, and supportive
* Work independently, showing resilience and initiative
* Flexible and willing to travel between sites
* Hold a full UK driving licence
Benefits we can offer you
* 25 days annual leave plus bank holidays
* Annual Mears Fun Day
* Volunteering Leave – support paid volunteering in the community
* Staff perks with Mears Rewards – discounts on groceries, holidays, eye test vouchers, Share Save scheme and more
* Family friendly policies
* Company Vehicle and Fuel Card
* Access to EAP counselling sessions
Employment statements
All our roles require candidates to have the entitlement to work within the UK; we do not offer visa sponsorship.
Candidates are subject to relevant Background, Identity & Security checks before commencement of employment.
As part of the recruitment process for this role, we will carry out a Background, Identity, Security clearance & BPSS check. You will need to provide proof of address, references, a valid passport and proof that you have lived in the UK for the last five years.
Apply below or to discuss your application further; contact: Beth Dunford (beth.dunford@mearsgroup.co.uk)
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive. We are a Disability Confident employer and support equal opportunities for all.
We proudly support the Armed Forces Covenant and hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.
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