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Supervisor - Sutton Coldfield (Part-Time, 20hr)
City: Sutton Coldfield
Country/Region: GB
Application Deadline: -
JOB DESCRIPTION
OVERVIEW
The Supervisor’s primary responsibility is for driving excellent customer service in the store through our selling ceremony (Every Moment Matters).
The Supervisor is also responsible for:
* Role Modelling outstanding Pandora customer experience and salesmanship by being an ambassador for the Pandora brand and giving a voice to people’s loves.
* Supporting with the onboarding, induction, and ongoing selling skills development of the store sales team.
* Driving the sales floor to maximise selling opportunity and support the sales team.
* Maintaining operational excellence in line with Pandora standards alongside the Store Manager and Assistant Store Manager.
* Enhanced operational accountability in the absence of the Store Manager or Assistant Store Manager.
THE ROLE & RESPONSIBILITIES
* Understand and demonstrate the link between sales, service, brand, and results to deliver commercial success to support and grow an individual’s KPI performance.
* Maintain team motivation and engagement levels throughout the day to create a positive shop floor environment for team and customers.
* Monitor sales performance throughout the day and take appropriate action to address in the moment.
* Conduct sales observations with the store sales team to continuously improve KPI performance and customer experience.
* Deliver impactful feedback to store sales team to drive high performance and support them to unlock their sales potential.
* Take a proactive role in inducting new store sales team members into Pandora.
* Deliver sales training to the store sales team and provide ongoing support.
* Communicate and support store sales team in understanding goals and how to achieve them, working with them to discuss progress and provide regular feedback.
Salesmanship, Customer Experience and Brand Ambassador
* Achieve and exceed individual sales KPI’s through expert execution of our customer experience model.
* Inspire the store sales team as a Pandora product expert, role model using deep knowledge of our products and craftsmanship to leverage unique and personalised offerings.
* Create an outstanding customer experience, leading by example and championing a customer-centric culture within the store, consistently role modelling our selling ceremony.
Store Operations
* Support the store management team with basic store operations including VM, stock management, and health and safety.
* Hold store keys and ensure safe and compliant opening/closing procedures in the absence of the Store Manager or Assistant Store Manager.
* Responsible for operational shift management in the absence of the Store Manager or Assistant Store Manager.
Values and Behaviours
CARE
* Share knowledge to support others’ development, encourage continuous improvement, and energise them to go above and beyond.
* Build trusted, supportive relationships, demonstrating commitment to others.
* Act with integrity, foster a respectful environment with honest, open communication, and actively contribute to an inclusive culture in store.
* Show genuine care, be approachable, build trust, and offer help to others.
DELIVER
* Take personal responsibility and be dedicated, focused, and driven to deliver results and achieve team and individual goals.
* Set and achieve clear goals aligned with business strategies.
* Be adaptable, handle changes positively, remove obstacles, and stay focused.
* Generate solutions and create practical plans to execute.
DREAM
* Take responsibility for personal development to improve performance.
* Contribute new ideas and suggest new ways of working.
* Create momentum and remove barriers to achieve success.
* Monitor results, ensure follow-through, and seek to raise standards continuously.
DARE
* Coach the team to see new perspectives and overcome obstacles.
* Maintain a positive attitude that energises others.
* Seek support and feedback, admit mistakes, and take personal responsibility.
* Show confidence yet remain humble in interactions with others.
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